Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Strike - again in France Tomorrow
  2. 2 Current Paris vacation rental news...
  3. 3 Shopping in Paris
  4. 4 Rome, Florence, Venice and back to Rome in 5 days...doable?
  5. 5 Once in a life time 3 month Europe Trip
  6. 6 Amalfi Coast with Kids- Where to stay?
  7. 7 Need help for itineray for Paris, Monaco, Rome, Florence 12 -14 days
  8. 8 Spain schedule - reality check please.
  9. 9 Have You Ever Been Robbed in Europe?
  10. 10 Florence and Siena Restaurants
  11. 11 Trip Report December in Deutschland
  12. 12 If your question is "Is This Trip Crazy?"
  13. 13 30 Days in France with Family (6 y/o, 23 mo), what city to stay?
  14. 14 Moscow and St Petersburg
  15. 15 cash or plastic in Greece
  16. 16 The unrequested appetizers in Portugal
  17. 17 Rome and Venice in December
  18. 18 Plitvice Lakes - is it worth it for a short visit?
  19. 19 Please Help! Europe in 5 days!
  20. 20 Please help with Itinerary draft for 29 days in France
  21. 21 Seeking Diverse Experiences in Western France – Please Critique Itinerary!
  22. 22 planning confusion
  23. 23 Costa Brava/Girona vs. Dali Museum/Girona Tours With Spanish Trails
  24. 24 Feedback on Spain Trip
  25. 25 Can you recommend a hotel in Paris? What about Hotel Spendide Etoile?
View next 25 » Back to the top

Hertz Rental Germany Buyer Beware

Jump to last reply

Hi rented a car through Hertz in Germany for 2 weeks this past July. It was rented through the Dusseldorf airport. When I returned to the USA there was an extra 180EU charged to my credit card for damages. The car was not damaged! Hertz Customer Service told me that the only way to disupte this is via email to the German office that handles this. I sent the email on July 29 and have yet to receive any response from Hertz whatsoever. I have sent further emails and called Customer Service again, even spoken with my Credit Card company because I disputed the charge. However, they said that Hertz told them to email Germany also! They said they got no information from Hertz either, but can't prove the charge is in error so there is nothing they can do. This is VERY FRUSTRATING as there is no one to talk to about it at Hertz and no on can do anything. It seems that a damage charge can be applied to your credit card with no proof, documentation or explanation and you still have to pay it!

My next step is to call Hertz offices in Germany and the UK. Anyone have any other ideas?

11 Replies |Back to top

Sign in to comment.

Advertisement