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Hertz Rental Germany Buyer Beware

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Hi rented a car through Hertz in Germany for 2 weeks this past July. It was rented through the Dusseldorf airport. When I returned to the USA there was an extra 180EU charged to my credit card for damages. The car was not damaged! Hertz Customer Service told me that the only way to disupte this is via email to the German office that handles this. I sent the email on July 29 and have yet to receive any response from Hertz whatsoever. I have sent further emails and called Customer Service again, even spoken with my Credit Card company because I disputed the charge. However, they said that Hertz told them to email Germany also! They said they got no information from Hertz either, but can't prove the charge is in error so there is nothing they can do. This is VERY FRUSTRATING as there is no one to talk to about it at Hertz and no on can do anything. It seems that a damage charge can be applied to your credit card with no proof, documentation or explanation and you still have to pay it!

My next step is to call Hertz offices in Germany and the UK. Anyone have any other ideas?

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