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Help please getting bahn.de train tickets in US mail

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I hope someone here can help me with possible next steps: Almost 3 weeks ago I called the bahn.de call center and ordered two first-class train tickets for travel from Gdansk to Berlin in mid May. Typically I make travel purchases on line but it was not possible for this itinerary. I was told to allow 2 weeks for the tickets to reach me by mail (my only option) in the US. Since they did not arrive I have been trying to contact the Call Center but have been unable to get someone who speaks English (first time I was on hold 28 minutes waiting for English then disconnected, 2nd time I was told to call back at 7am, and just now I got “please call again later” because the lines were busy.)

I have tried 2 emails to different addresses I found online – that was several days ago but no reply.

I am leaving this US address in a few days – any suggestions as to my next steps? Is there a way for me to get these tickets in person when I get to Poland?

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