Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 9 Days in Spain
  2. 2 Trip Report FRANCE 10 YEARS ON: Paris Dordogne Albi Toulouse Arles S Rhone and Nice
  3. 3 God Save the Queen?
  4. 4 Trip Report Trip Report: Scotland, Vienna, Prague, and Berlin (May/June 2017)
  5. 5 Itinerary for 5 adults, 3 kids, 2 weeks, & 1 holiday adventure!
  6. 6 Paris to Italy
  7. 7 Requesting feedback on proposed itinerary—London, Cornwall, and Wales, June 2018
  8. 8 Bulgaria- hidden gems
  9. 9 Trip Report Piedmont, Cinque Terre, Lucca trip report
  10. 10 Frankfurt to UK
  11. 11 Barcelona alternative
  12. 12 Train from Polgate to St Pancras
  13. 13 Give 2 1/2 Days to Porto or 1 1/2 Days with Day Trip to Coimbra?
  14. 14 Spanish Medical Providers
  15. 15 Trip Report Christmas windows in Paris 2016
  16. 16 Help with Portugal Itinerary Please
  17. 17 One last lunch in Rome - recommendations near Vatican City please
  18. 18 Trip Report Mantova, Ravenna, Brisighella, Bologna
  19. 19 Trip Report Iceland
  20. 20 Greece - when is the best time to go for warm but not too crowded?
  21. 21 Milan or Turin
  22. 22 Upscale Vacation Apartment Rentals in Vienna/Prague
  23. 23 He Musta Saw Us a-Comin': A Brief, Cautionary Tale about Taxis in Rome
  24. 24 Prague and Budapest with a 16 month old
  25. 25 Paris Neighborhood Help
View next 25 » Back to the top

Help! Anyone else victim of Hertz rental car return "damages" charge scam?

Jump to last reply

We just returned from a vacation and were absolutely shocked and livid at finding two charges from Hertz, one for $1100 that had cleared and another pending for $790. [And we even had the CW that limits damage expenses to 800E!]

We prepaid for the rental through AutoEurope, and returned the car to the Hertz garage in Munich as planned, where it was looked over by the attendant in the Hertz lane. There was no damage or scratch---we did not see any, we never experienced even a near scrape with any vehicle or object, and we inspected the car ourselves at the garage. The attendant said it looked good. Unfortunately we didn't take digital photos in the garage (good suggestion by others).

Tonight I called Hertz Munich desk to inquire about the charge and they stated emphatically they have photos to document "damage" to the car. Note: he didn't see the car, just has photos allegedly taken by parking garage attendants. He also invited me to come to the office and look at the pictures myself because he was unable to mail them or send via email!

In reading through Trip Advisor and other forums, Hertz rental car "damages" scam in Germany and other countries is not unusual. This is outright fraud as far as I'm concerned. Any advise (other than calling my credit car company)?

64 Replies |Back to top

Sign in to comment.

Advertisement