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Ground Transport: Heathrow Express or Heathrow Connect

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Son arriving at Heathrow for semester abroad needs to get from Heathrow to City of London area. We were looking at Heathrow Express to Paddington and then a cab to his accommodations near City University. We found Heathrow Connect which seems to be a longer ride with multiple stops but for half the fare of Heathrow Express. Any suggestions of which is easier to take, find in the terminal, less hassle, less confusing, etc.? He will most likely have one large suitcase and a midsized backpack. His first trip to London (solo) and the Tube may be a bit daunting for a first timer with big luggage.

Any suggestions or opinions on Heathrow Express vs. Heathrow Connect? Other options?

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