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Gatwick vs. Heathrow?

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We're flying into London in a few months (from Atlanta) and will stay in town. We wonder which is the better airport to fly into and from--Gatwick or Heathrow? I've searched this topic on this board, and the info I found didn't seem very recent, so I'd appreciate any up-to-date info.

For instance, a few months back there was much talk on the radio of lost luggage in the new terminal at Heathrow--has that problem been resolved? In terms of overall convenience--how long it takes to get through customs, availability of ground transport into town--is one airport much preferable over the other?

The difference in our air ticket price is negligible, so that's not a factor. I'd just like to learn which airport you prefer.

Thanks!

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