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Flight delayed to from Manchester to Amsterdam

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I have never been more sorry to fly with an Airline than I have with FlyBe when travelling to Amsterdam. Our flight was delayed for 4 hours at Manchester and there was no information regarding how long the flight would be delayed for, or even a reason as to why it was delayed in the first place. I've sent them an email but have heard nothing back. Can anyone suggest how I can proceed with the matter a little more forcefully?

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