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European Destinations

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Do not use this company. I recently returned from nine days in Europe with my daughter and grandson, booked through European Destinations. Because of my age and health and the fact that we were to be traveling in August, I made the specific request that we stay in air conditioned hotels. The hotel they booked us in for our stay in Prague was of particular concern, as its website said it was partially air conditioned. Again, I was given assurances that an agent from European Destinations had inquired and made sure our rooms would be air conditioned. When we arrived at our hotel on a 95 degree afternoon, there was no air conditioning. European Destinations, during nine phone conversations over four hours, failed to find a solution and finally told me to find another hotel. I did. European Destinations refuses to cover the cost. When we checked into another hotel and explained what had taken place, the front desk clerk said "Always use bookings.com. If something is wrong, they make it right." That's what I'm going to do from now on.

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