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Europe car charged me another 90 euros

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I rent a car for 24 hours in Florence, Italy on Aug.13, 2013. On Dec. 30, 2013, Europe Car took 90 euros from my credit account. I wrote them many times, finally they replied saying it might be a traffic ticket. So I asked them to show me the ticket as a proof, then no response till now.
Does Europe car has the right to withdraw the money without showing me the fine ticket? In that case, I doubt the truth of the ticket. Am i right?
One more thing, can fine tickets in Florence be tracked online? What should I do next with Europe car? Thanks for your help.

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