Europe Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Europe activity »
  1. 1 Urgent- Pleaseee HELP - Spain, Italy or France for Xmass and New years
  2. 2 driving from prague to salzburg
  3. 3 Swiss Trip Itineraryand Charges
  4. 4 3 weeks in Italy - Family of 4
  5. 5 Swiss Travel Pass
  6. 6 Article on assistance for US citizens with difficulties abroad
  7. 7 Europe Travel & Trivia Quiz #138- Bridges, Tunnels!
  8. 8 12 Day Central Europe Itinerary
  9. 9 Germany train help!
  10. 10 Choosing a hotel - Campo de' Fiori or Piazza Venezia?
  11. 11 Brouhaha in Britain Over New 5 Pound Notes!
  12. 12 Short Spain Trip - questions
  13. 13 Input on Itinerary for Visit to Bavaria and Austria Fall 2017
  14. 14 dining on the 25th in Dublin
  15. 15 Reliable tour companies for day trips?
  16. 16 Not a good time to fly into LGW
  17. 17 Milan to Switzerland for skiing
  18. 18 Iceland Ring Road itinerary
  19. 19 Paris + Amsterdam: where to stay
  20. 20 Our Italian Honeymoon (first timers)
  21. 21 Are St. Chapelle concerts just for tourists?
  22. 22 Gorges du Tarn, accommodation & Activity recommendations
  23. 23 Amalfi Coast - help!
  24. 24 Amsterdam and Germany 9 days
  25. 25 Novels about Spain and Spanish history
View next 25 » Back to the top

EUROPCAR CHEAT ON QUOTES

Jump to last reply

I have been a Europcar customer for several years now. A few months ago I booked a car on internet and pre-paid using my Visa card. When I returned the car suddenly the car insurance had increased by 20% and they charged me for an extra day as well. Not only that, they said added another 43 pounds to my pre-paid fee with no explanation at all. A grand total of another 150 pounds on top of my pre-paid amount. They simply said the quote was more even though I had the email confirmation. I have emailed them and visited an office. The customer service in the office (the manager called Steven at Glasgow airport)) was rude and aggitated. In the end he tried to make up and be friendly but the damage was done,. He sweated profusley while attempting to explain the bill. Each time with a different rationale. He passed it over to over to head office and said they would contact me within 10 days.

I heard nothing from head office and emailed them. A month later thay got back to me with an very impersonal email saying the bill was right. They simply breezed over the fact that I have evidence of the original quote and that it was pre-paid, and they didn't even mention or explain why the insurance had suddenly increased by 20%.

They have made it impossible for me to continue using them because I will never know if the quote they give me on the internet is right or they will simply add another 50 quid to it and then also increase insturance by 20%. I really feel cheated and their customer service has been appauling.

I will be looking for another car rental complany.

9 Replies |Back to top

Sign in to comment.

Advertisement