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EURO RAILWAYS.COM Appalling Service, Worst Travel Experience Ever!

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Don't ever make the mistake of booking with Euro Railways (eurorailways.com) as we did. Poor service, terrible train experience, arrogant crew, appalling service to international customers. Don't ever take the Artesia train from Paris to Rome. Don't even take any trains run by Artesia! Poor value, they just want your cash!

We took the overnight train from Paris to Rome. First of all their computer system wasn't working so the automated booths couldn't generate the train tickets and we had to wait in the long queue to get our train tickets. Secondly we were told there was going to be a delay of the departure time for an hour which eventually turned out to be two hours and a half! Thirdly the "First Class" cabins are nothing like the ones advertised on the website. They're more like third world economy class cabins so you definitely don't get the service and quality you expect from the amount you pay.

Fourth, once boarded we were informed there was no "power" in the kitchen so they couldn't serve hot nor cold beverages or food, only packed food and bottled drinks. So for almost twenty hours straight we had nothing but packaged biscuits and muffins and warm bottled water. We had no proper food nor drinks for the whole trip! Fifth we weren't informed that during the night there was a two hour stop in Bologna which meant our arrival time was delayed for another two hours! We were never told of the reason and all the crew didn't even care, they were all unapologetic, extremely rude and appallingly arrogant. Sixth the toilets stunk and was terribly "messy", and some of the cabins smelled. I even took pictures of the mess in the kitchen and toilets as proof. The whole train was poorly maintained with dirty toilets and walkways. It was not a First Class experience at all.

Lastly we arrived Rome more than five hours late, starving and frustrated. To make things worse we never received a single apology and now Euro Railways won't even acknowledge our emails on this terrible experience. They want to blame Artesia or someone else.

Don't ever make the mistake of making any purchase with EURO RAILWAYS! Worst customer service ever - especially for international travellers. ZERO CONSIDERATION for travellers. They only want your cash!

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