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Does Heathrow Terminal 5 Tube station have a ticket office?

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I'm trying to help a colleague taking a group through Heathrow this summer. Is there a manned ticket office downstairs at the tube station at Terminal 5? He will be buying tickets for a group of 18 and also will need to buy tickets for a return trip to Heathrow the next day to avoid standing in lines before the trip back to the airport.

I saw what I think was a Heathrow Express ticket desk in the international arrivals hall when i was there last month. Is that where he would buy regular travelcards and the one-tickets for the next day or is there another ticket window down in the station? (I have always used a car service and have not been through the Terminal 5 tube station.) I want him to be able to speak with someone and not have to use a machine.

thanks for your help.

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