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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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DO NOT USE EUROPCAR from DUBLIN AIRPORT

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Just back from a trip to Ireland and we used Europcar at Dublin Airport. I completely agree with the many comments you can find online about the poor service mentality of the Dublin Airport staff and the hard sell/scamming of Europcar on extra charges.
1. There was no prior notice that we would have to catch a shuttle from the airport to a nearby location to collect the car - the desk in the Terminal 2 arrivals hall is just a front. Apparently there are some corporate fleet cars held in the carpark at the airport (and no doubt they will be hired out at discounted rates from the ones we the public must pay) but even though it was a Sunday they would not let us take a car from the carpark. Not a nice experience having to catch the shuttle when you have heavy luggage and kids in tow and have just got to the end of a 24 hour air trip!
2. We get to the nearby location to find the staff watching television and (mostly the men) reluctant to leave it to serve customers, even when explicitly asked to do so by one of the female staff. Disgraceful customer service!
3. They then want to sell me the Super Collision Damage Waiver which doubles the cost of the car hire. The excess was 1800 euros, so I took it. When I later checked out my travel insurance I realised that I was already covered for this under that travel policy, so I rang the Europcar Call Centre to cancel the SCDW cover for the balance of my trip. They insisted that they could not do it over the phone and that I had to go into a branch - and the nearest one was a 2 hour drive away. They claimed that they had to eyeball the car - which made no sense: they just needed a commitment from me, that I could have given verbally or by email, that there was no damage I would be claiming had occurred before the cancellation date. When I did finally get to the branch a few days later, they didn't even come out of the office to look at the car!
4. They also chose to charge me in my home currency which, when I read the fine print later, meant that I was getting charged at the conversion rate of their bank's choosing and a 3.5% commission/margin, not the rate and commission of my trusted credit card provider - another rip off undoubtedly! This was not brought to my attention before the transaction was put through.
In my country these sort of sharp practices would be illegal and the regulator would action a complaint.
It was such a negative 'welcome to Ireland' experience. DO NOT USE THEM.
Now I am waiting for the fraudent claim of damage to the vehicle which seems to be their common practice, despite saying nothing at the time of drop off.
I hope this helps others not to get caught in the same trap - I wish I had searched up this sort of review advice before I use them.
Good luck and safe travels. I hope you meet the many, many good souls out there!

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