Europe Forums

Start a new topic Change Forum
Advanced search

Do not use Edreams to buy any airline tickets

Jump to last reply

On 28/09/2012 using the flight search engine Edreams I bought 3 Etickets for my family from http://www.edreams.com/ site for a return trip from Europe to United States. The Etickets covered 4 flights operated by United Airlines and Brussels Airlines. A few hours later on the same day I saw that I had made a mistake on all 3 Etickets by writing the first name instead of the last name and vice versa. I immediately sent an email to the company Edreams describing the situation and requested correction. This error description and request was repeated also in a phone call. In the following hours and days Edreams kept throwing the ball to United Airlines. In the meantime United Airlines employees declared clearly that the 3 Etickets cannot be used for boarding due to security regulations. They also with good will tried to modify the Etickets in vain. According to United Airlines the company Edreams sold the tickets and has control and responsibility on the tickets and even if this change was not covered by the contract between the customer and Edreams, Edreams could make a simple commercial gesture by canceling the tickets and issuing new ones since the payment was allready made anyway. But hell no, the guy from the Edreams Front Office did not even bother to pick up the phone. For them it is clear they have the money now the customer who is an idiot (yes because he used their service) has to buy new tickets. I strongly suggest that you do not use this website called Edreams.

7 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Writers Needed for Japan
    by Emily_D Fodor's Editor | Posted on Mar 26, 15 at 02:38 PM
View all Europe activity »
  1. 1 Hoping to stay cool this summer - any comments on my northern itinerary?
  2. 2 Where to stay near Pont du Gard
  3. 3 Southern Europe trip (10 NIGHTS - Paris, Barcelona, Milan-Venice-Rome)
  4. 4 France 8 days
  5. 5 Trip Report London Weekend
  6. 6 Alhambra questions
  7. 7 Baltic cruise ports
  8. 8 Umbria, Marche - where to add extra days
  9. 9 European Quiz Monday March 30
  10. 10 milan austria
  11. 11 Ef Tour 10 days in Bavaria then 15 in Köthen
  12. 12 Berlin: evening dining
  13. 13 Trip Report Trip report Tuscany and Bologna
  14. 14 Montpellier - To do? To eat? To Shop?
  15. 15 italy-switzerland travel advice in mid to late May
  16. 16 Still at a loss for best place to stop on Pyrenees Road trip.
  17. 17 Best Luggage for Cobblestone/Stairs
  18. 18 Trip Report Transferwise: My latest experience in currency exchange
  19. 19 London, Vienna, Prague - theater recommendations
  20. 20 Lake Bled vs. Soca Valley
  21. 21 Norway and Denmark Itinerary Critique Please
  22. 22 Restaurants near Pantheon in Rome
  23. 23 Italy: How to get from Venice to Todi, Italy
  24. 24 Best town for 3 nights on the Costa Brava?
  25. 25 Where to stay in Varenna, Italy for 2 nights?
View next 25 » Back to the top