Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Paris authorities raid suspected illegal vacation rentals in 1er & 6er
  2. 2 Italy train question
  3. 3 Lake Maggiore
  4. 4 Norway Fjords
  5. 5 Cheap airfare to Europe?
  6. 6 Possible itinerary - thoughts?
  7. 7 Honeymoon Plans London+Paris+??April-May
  8. 8 Castle Hunters on HGTV - anyone watch?
  9. 9 3 Days in the Black Forest
  10. 10 Desperate Help with Itinerary to Alsace/Alps/Provence
  11. 11 St Mont Michel, how much time do I need
  12. 12 POST CRUISE IN ROME FOR 5 DAYS
  13. 13 Public Transportation in Vienna: Borderline Organized Crime
  14. 14 Best Route Belmonte to Pinhao
  15. 15 Doobie in Amsterdam
  16. 16 Pera palace hotel Istanbul
  17. 17 My niece wants a one week student tour
  18. 18 Help with Basque Country in Spain and France
  19. 19 10 days in Italy - Suggestions?
  20. 20 Southern Italy with 3 teens for a week
  21. 21 From Denmark to Balkan and around
  22. 22 England, Ireland, and France. What can I see in two weeks?
  23. 23 Day trip suggestion from London
  24. 24 Portugal itinerary - 3 weeks in March??
  25. 25 Another Book List for Italy
View next 25 » Back to the top

Do not use Edreams to buy any airline tickets

Jump to last reply

On 28/09/2012 using the flight search engine Edreams I bought 3 Etickets for my family from http://www.edreams.com/ site for a return trip from Europe to United States. The Etickets covered 4 flights operated by United Airlines and Brussels Airlines. A few hours later on the same day I saw that I had made a mistake on all 3 Etickets by writing the first name instead of the last name and vice versa. I immediately sent an email to the company Edreams describing the situation and requested correction. This error description and request was repeated also in a phone call. In the following hours and days Edreams kept throwing the ball to United Airlines. In the meantime United Airlines employees declared clearly that the 3 Etickets cannot be used for boarding due to security regulations. They also with good will tried to modify the Etickets in vain. According to United Airlines the company Edreams sold the tickets and has control and responsibility on the tickets and even if this change was not covered by the contract between the customer and Edreams, Edreams could make a simple commercial gesture by canceling the tickets and issuing new ones since the payment was allready made anyway. But hell no, the guy from the Edreams Front Office did not even bother to pick up the phone. For them it is clear they have the money now the customer who is an idiot (yes because he used their service) has to buy new tickets. I strongly suggest that you do not use this website called Edreams.

7 Replies |Back to top

Sign in to comment.

Advertisement