Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Trip Report Beyond the Trees: At Altitude in Italy's Snowy Dolomites
  2. 2 Trip Report Relaxing on the Rhone - a river cruise virgin's trip report.
  3. 3 http://musclegainup.com/skinnoir/
  4. 4 A few last minute questions
  5. 5 I'm sorting out my stuff for the next trip.
  6. 6 36 Hours in Venice
  7. 7 90 day rule with EU/Spain Visa
  8. 8 Italy, somewhere new - recommendations please.
  9. 9 Trip Report http://www.prohealthguides.com/nucific-bio-x4/
  10. 10 http://thedropnet.com/nucific-bio-x4/
  11. 11 Paris, Versailles and Jet Lag
  12. 12 Edinburgh Nightlife
  13. 13 Germany / Austria in December with parents - weather question, please help!
  14. 14 Prague & Croatia
  15. 15 Help! Off to Dubrovnik tonight
  16. 16 Florence airport costumes
  17. 17 Gas/Petrol shortages in France?
  18. 18 Portable WiFi Device in Poland
  19. 19 The most interesting city/town in the UK-in your opinion
  20. 20 Cost of Taxi from Ravello to Positano?
  21. 21 Trip Report Twelve Nights: Venice, Bologna & Paris (plus Ravenna)
  22. 22 ANDALUCIA IN AUTUMN
  23. 23 The Impact of AirBnB in Paris
  24. 24 Santorini, Paros/Ios
  25. 25 Barcelona on budget
View next 25 » Back to the top

Do not use Edreams to buy any airline tickets

Jump to last reply

On 28/09/2012 using the flight search engine Edreams I bought 3 Etickets for my family from http://www.edreams.com/ site for a return trip from Europe to United States. The Etickets covered 4 flights operated by United Airlines and Brussels Airlines. A few hours later on the same day I saw that I had made a mistake on all 3 Etickets by writing the first name instead of the last name and vice versa. I immediately sent an email to the company Edreams describing the situation and requested correction. This error description and request was repeated also in a phone call. In the following hours and days Edreams kept throwing the ball to United Airlines. In the meantime United Airlines employees declared clearly that the 3 Etickets cannot be used for boarding due to security regulations. They also with good will tried to modify the Etickets in vain. According to United Airlines the company Edreams sold the tickets and has control and responsibility on the tickets and even if this change was not covered by the contract between the customer and Edreams, Edreams could make a simple commercial gesture by canceling the tickets and issuing new ones since the payment was allready made anyway. But hell no, the guy from the Edreams Front Office did not even bother to pick up the phone. For them it is clear they have the money now the customer who is an idiot (yes because he used their service) has to buy new tickets. I strongly suggest that you do not use this website called Edreams.

7 Replies |Back to top

Sign in to comment.

Advertisement