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Do not Trust SIXT In Rent A car

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Booked for a car 25 days prior to departure with sixt rent a car in Basel French side

5 days prior to departure i called to find out the possibility confirming car type as p i booked Mercedes E class They have informed me that they can not guarantee car type but would offer me a car in the same category an asked me for my reservation details once i have given them the reservation # they have informed me that my reservation was cancelled, i was chocked to hear and they accuse me for cancelling the booking online

they however said we can rebook the car for you ask the same condition and rates which they have done and i have received an email with reservation details

27th July flew to paris and then took the Train to basel to pick up our car and proceed with our journey once i got to Basel french side at hertz counter

they chocked me a gain and said that my booking was cancelled and they had no car to give me, a terrifying moment travelling with my two young children 4, 9 and my todler a year old were at basel airport with no car to pick to carry our holiday and staff had nothing say but we are sorry sir it is a Sunday and we dont have even a number of a manger to call and you are black listed

I had no choice but to start speaking to other rent a car company for two hours where none would rent a car for us with no previous reservations

i then spend 30 minutes online with my mobile and the week internet basel airport offers until i have a car from hertz which was last minute double the price

I then emailed Sixt to enquire what has happened and why my booking was cancelled i got a rely few days later and they have accused me for canceling the booking my self via an application and when i enquired about the date they have given me 27th of July which was the actual date when i first left home on air France flight an had no internet what so ever

DO not Trust SIXT rent a car as this will happen to you one day