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Diamondland, Antwerp, Belgium Do Not Go There

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Diamondland, Anrwerp, Belgium, Do not go there
On May 5, 2013 I purchased a ring at Diamonland in Antwerp. At the time I was given an invoice and a return envelope along with instructions to have customs stamp the invoice on my leaving the EU and then I was to mail the stamped invoice to Diamondland in the provided envelope. They assured me that the refund would be processed promptly - in fact they made a point of emphasizing the promptness of their refunds.
On June 8, 2013 I left the EU from Heathrow and had the invoice stamped. I mailed it to Diamondland from home in Arizona on June 10, 2013. I have heard nothing from Diamondland.
I wrote them an e mail (using the e mail address on their invoice.) on July 26, 2013 asking for status. No response was received.
I wrote again on August 26, 2013. Still no response.
I then wrote on September 3, 2013 and asked for a return receipt. I did get a receipt back.
I also sent the same note from the "contact us" instruction on their website - which, incidentally uses the same e mail address I had been using.
No response from either inquiry.
Diamondland has had numerous opportunities to contact me or provide the refund. They have my address and also the credit card I used to make the purchase.

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