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Detax at CDG

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Hi everyone, I'm new here.
I had the WORST experience last time at Charles de Gaulle Terminal 1 last time with my VAT refund. The person working at the douane downstairs in check-in just refused my refund without explanation, scribbled something illegible on all copies of the forms, and gave me back only some of them. I was so shocked and almost scared!
THEN when I went up the escalators to go through security, I noticed an automatic stamping machine for the VAT forms. Do you guys know how this is used? I'm so disappointed I hadn't just done it upstairs!
Next time, however, I'll be flying out of CDG Terminal 2. Will there be an automatic stamping machine there too? Would it be an alternative to dealing with frighteningly MEAN French airport employees?
I would appreciate any input you guys may have on this!

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