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complaint about euro railways

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I recently bought a train ticket from Euro railways. The ticket was for a night train from Paris - Venice. On the website, the T4 compartment I chose was listed as first class. When I received the ticket, it was clearly marked second class. I complained and sent the ticket back with documentation stating that I expected a full refund. They refunded about $300 of a $474 ticket. Unfortunately their "24 hour support" does not include the possibility of speaking to a real person. Any ideas about how to get my money back or make a formal complaint? We have tried e-mailing and calling, but the company does not return our messages.

I could kick myself for not looking more extensively at the different websites. I bought two tickets in a first class double through Rail Europe for the same price as my old ticket.

Please don't buy your tickets from Eurorailways!! They are unethical.

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