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Colosseum Night Tour - question about payment

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After reading some of the other threads on booking the Colosseum tours (THANK YOU!!!) I called today to book our tickets. We will be in Rome on a Saturday night when they are offering the underground tour at night. I got through the booking process exactly as everyone had described. But then she gave me a confirmation number and said thank you and hung up (she was also having trouble hearing me). Others threads have mentioned them asking for a credit card and an email, which she did not. She simply said "you pick up at ticket window." I was wondering if anyone else has had this experience? Is it unusual that she didn't ask for my credit card to pay? Does this mean we'll have to stand in a long line to get these tickets? We were trying to avoid that if at all possible. I attempted to call back right after she hung up for clarification but was on hold for 15 minutes and then it hung up on me. I figured I'd reach out on here first and see if anyone could shed some light on this. Then I'll try to call again tomorrow. Your help is much appreciated!!!

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