Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 What is the hostess gift you love to give or receive?
  2. 2 Area with nicest countryside--Assisi, Veneto or Emilia?
  3. 3 Tours vs solo travel (want to see as much as possible in 3-4 months)
  4. 4 Rome to Naples/Pompeii
  5. 5 Trip Report 20 year anniversary trip to Scotland
  6. 6 Dollars exchange to pounds
  7. 7 Mallorca: Hotel in/near Palma?
  8. 8 Neuschwanstein Castle and Munich
  9. 9 Paris to Giverny train ticket sold out
  10. 10 Edinburgh's Fringe Festival...A Most Unique and Eclectic Event!
  11. 11 Slovenia or South Tyrol
  12. 12 Return to Yorkshire to walk the Dales Way
  13. 13 11 Days in Ireland w few hotel changes
  14. 14 Oyster card?
  15. 15 Lyon airport hotel or downtown + taxi
  16. 16 Anthropology and Archeology for the Turkey Traveler
  17. 17 London Theater
  18. 18 multi city flights to europe
  19. 19 Staying in Madrid for one night?
  20. 20 3 week italy itinerary coming along! now need help with car/trains please
  21. 21 Switzerland in September
  22. 22 Milan and Lake Como
  23. 23 9 day Trip to Scotland
  24. 24 Uber in Rome & Lisbon
  25. 25 Capital One 360 Card -- Fees for Cash Withdrawal?
View next 25 » Back to the top

Clearsky Holidays

Jump to last reply

I should like to warn other readers of what can only be called a scam.

I received an email from Groupon, from whom I have made several purchases in the past, offering a 2 night European city break for two people for £99 pp. The advert listed destinations
• Spain (Cities: Barcelona, Madrid, Costa Brava, Valencia, Seville)
• France (City: Bordeaux)
• Italy (Cities: Milan, Rome, Pisa, Venice, Florence)
• Germany (City: Berlin)
• Netherlands (City: Amsterdam)
• Czech Republic (City: Prague)
• Belgium (City: Brussels)
• Latvia (City: Riga)
• Poland (City: Krakow, Warsaw)
• Hungary (City: Budapest)
• Portugal: (City: Lisbon)

When I attempted to redeem my Groupon voucher with Clearsky holidays, I was informed that the only holiday available was two nights in Dublin with a return flight departing at 6.00am and accommodation in a hotel in Tallaght. This would involve checking out before 4.00am and an expensive taxi journey. I was then told if I wanted to "turn my one and a half night" break into a two night break, an alternative return flight (leaving at 22.00) was available for an additional cost of £64. I was pressurised into accepting this on the basis that the flights would not be available for long and I agreed.
Subsequently research revealed that the alternative flight was available on Ryanair's website at exactly the same cost as the earlier flight.
Further research revealed that the accommodation was advertised by the Plaza hotel at €36 per night and the return flights at less than £40 for 2.
I then contacted Clearsky holidays and refused to pay the additional £64 . It was pointed out that I had agreed to the additional charge and failure to pay this would lead to the cancellation of the holiday and the loss of my money.
I contacted Groupon and explained the situation and received a promise that this would be escalated and I would receive a response within ten days. After 14 days, having received no response, I contacted Groupon again and was told that as I had "redeemed" their voucher I should contact Clearsky which I have already done on a number of occasions.
I was prepared to pay the £99pp for the break as advertised but not the additional charges and I am now £198 out of pocket. Further research has revealed more than a hundred similar complaints about Clearsky Holidays on Tripadvisor, many of which detail far higher additional charges, yet Groupon continues to advertise similar holidays by them.

I hope this helps other readers to avoid making the same mistake I have.

3 Replies |Back to top

Sign in to comment.

Advertisement