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Canceling TGV Tickets

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Fodorites Help me please! I have purchased 2 e-tickets from Paris to Reims, as well as from Strasbourg to Paris. I bought them on the Voyages web site in French. I paid extra for Assurance but do not know if I can cancel and get a refund or just exchange them. At any rate I have to cancel both trips and do not know how to do that. Has anyone done this? Also I am canceling from the US as we are not able to make the trip at this time.

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