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Buying French train tickets over the internet with a credit card.

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I have bought sncf tickets via the internet with a Chase credit card and when reviewing the pick up instructions, I read that I should go to a kiosk in the train station and using the card with which the tickets where purchased, insert the card and a PIN.

The problem is that Chase says they don't have PINs suitable to European ticket retrieval kiosks.

Does anyone have experience with how to get possession of their train tickets once purchased over the internet with out a PIN?

I suppose the on-site ticket counter could help me but I need to buy some more tickets and don't wish to compound the issue if it's a problem.

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