Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 kimhe or others - flamenco rec in Sevilla?
  2. 2 Itinerary help needed: 10-11 days in Calabria, Siciily, and (maybe) Puglia
  3. 3 getting to CDG
  4. 4 2 week trip to Lisbon, Porto, Douro, seeking input
  5. 5 Day trips ideas from Lausanne, Switzerland
  6. 6 Cambrils
  7. 7 Single mom w/ 8 mo baby traveling to Paris and London
  8. 8 Scotland 10 Nights - Trying To Narrow Down Where To Go & Stay
  9. 9 UK in July -- early planning stages
  10. 10 Iceland 9 Days Late March - Review Itinerary!
  11. 11 3-4 days Netherland trip
  12. 12 Amalfi Coast help
  13. 13 CDG airport and connection time
  14. 14 Paris getaway with my daughter hotel ideas
  15. 15 Day trip to Montserrat - any tips?
  16. 16 Another northern Italy itinerary.
  17. 17 Amalfi coast hotel recs
  18. 18 solo guy traveling to europe help please :)
  19. 19 Tripcho Travel Guided Tours
  20. 20 Trains in Alps and UK
  21. 21 Switzerland
  22. 22 Trip Report January Sicily and exploding cornetto al cioccolato
  23. 23 More earthquakes in central Italy
  24. 24 Spending Money for 10 Days in France/Italy
  25. 25 2 Months - Dubrovnik to Frankfurt Itinerary
View next 25 » Back to the top

BNL ATMs

Jump to last reply

I would advise not using BNL's ATMs at all!

I did on June 9, 2016 in an attempt to withdraw 500 euro. I received nothing from the terminal but my account in Canada was debited immediately for the full amount. I went to the branch the following day with an Italian friend and was told that the matter would be cleared up within 15 business days. I thought that was outrageous but then, hey, it's Italy. My friend reassured me and at least two BNL clients stopped us to say that it happens to them all the time.

I had also advised my bank in Canada immediately the very evening of the transaction. I had the reciept scanned and forwarded the following day.

It is now August 29, 2016 and I have yet to receive anything. BNL has been ignoring my contact attempts and when they do respond they pass me off to someone else.

Today I received an email saying that the onus was on me to fix the problem through my own bank. My bank, like myself, was ignored by BNL after waiting in good faith the 15 day period.

I feel I have been robbed of 500 euro by a major European bank. It's nothing to them but a lot to me. During my holiday I had to borrow from friends. I was ashamed. Yet, BNL has no shame.

Whatever you do AVOID BNL!! The one I used was located at Via Piramide Cestia in Rome. the BNL number is #00036.

They have been truly awful (uncaring, unresponsive, evasive, etc.) throughout this ordeal and I don't see an end in sight.

1 Reply |Back to top

Sign in to comment.

Advertisement