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Beware of Hertz Car Rental Iceland - KEF Airport

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We just got back from Iceland and have wonderful trip except at the end when we returned our car to Hertz. We have rented cars all over the world and have never had an experience like this. When we first got the car they give you a sheet to sign saying that there is no damage. Then they tell you to look over the car and let them know if you see any damage. The car we got was fairly new and we did notice tar, dirt, and very small superficial marks along the bottom. We didn't think anything of it.

But when we returned we were inform that there was a small dent on the very bottom passenger side. When they pointed it out we told them that we did notice the scuff mark but you had to feel that there was a very small dent there. You could not even see it. They said that we must have caused the damage and insisted that we pay another $280. They said that we were lucky because we would have to pay a lot more if we had not taken out the insurance. We are 100% certain that the small dent was there when we took the car

So Hertz in Iceland give the car to the customer and makes you look it over for these sorts of things. You literally would have to feel the entire car and crawl on your hands and knees to find this extremely small dent. We are now disputing this but so far they are insisting that we pay the additional funds. We have put a hold on our credit card and are refusing.

How do we fight something like this? Posting such as these help. BTW....you will find very similar positing to this in Trip Advisor...concerning Hertz in Iceland. It seems that they have some sort of scam going.

Iceland is really advertising all over the states now to get people to come to Iceland. Again, we had a great trip but this incident at the end spoiled it for us. Someone in the Iceland travel agency or government should know about this. I would appreciate any suggestions you might have.

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