Europe Forums

Post New Topic

Recent Activity

  • How do you plan your trips?
  • Please help us learn by participating in a brief survey.
View all Europe activity »
  1. 1 Ireland Trip Itenary
  2. 2 Trip Report "Paris? Again?" And an odd pickpocketing
  3. 3 Transferring from LCY to LHR . PLEASE HELP
  4. 4 Firt time VISA applicant
  5. 5 Trip Report Springtime (Hopefully) in Copenhagen
  6. 6 10 days Greece in mid-Sept 2017
  7. 7 Fes to Southern Spain (Jerez, Malaga)
  8. 8 Uffizi Phone Number
  9. 9 lurento sports car rental - anyone?
  10. 10 Vegetarian Food in Spain & Portugal
  11. 11 France Itinerary Advice
  12. 12 Gorges de Verdon to Eze - where to stay along way?
  13. 13 Comments on Munich, Saltzburg, Lucerne hotels
  14. 14 Short stay London with Aussie kids or not?
  15. 15 3 days in Normandy (with an 8 year old)
  16. 16 Help ... bus from Cappadocia (Kayseri) to Antalya or Fethiye
  17. 17 Where to stay in September in the Swiss Alps
  18. 18 Trip Report 13 Days with 13-year-olds in Greece
  19. 19 Trip Report Roman Roamings: 2 Weeks of Wanderings
  20. 20 Trip Report Ger's Trip to Rome & Bologna
  21. 21 Spain and Portugal - 2 weeks in Mid-July - help with itinerary
  22. 22 Murren to Prague
  23. 23 Rome Bus Routes - a list
  24. 24 best place in london for indian food without paying an arm and a leg
  25. 25 Train in Switzerland from Basel to Zermatt to Zurich
View next 25 » Back to the top

Beware of Hertz Car Rental Iceland - KEF Airport

Jump to last reply

We just got back from Iceland and have wonderful trip except at the end when we returned our car to Hertz. We have rented cars all over the world and have never had an experience like this. When we first got the car they give you a sheet to sign saying that there is no damage. Then they tell you to look over the car and let them know if you see any damage. The car we got was fairly new and we did notice tar, dirt, and very small superficial marks along the bottom. We didn't think anything of it.

But when we returned we were inform that there was a small dent on the very bottom passenger side. When they pointed it out we told them that we did notice the scuff mark but you had to feel that there was a very small dent there. You could not even see it. They said that we must have caused the damage and insisted that we pay another $280. They said that we were lucky because we would have to pay a lot more if we had not taken out the insurance. We are 100% certain that the small dent was there when we took the car

So Hertz in Iceland give the car to the customer and makes you look it over for these sorts of things. You literally would have to feel the entire car and crawl on your hands and knees to find this extremely small dent. We are now disputing this but so far they are insisting that we pay the additional funds. We have put a hold on our credit card and are refusing.

How do we fight something like this? Posting such as these help. BTW....you will find very similar positing to this in Trip Advisor...concerning Hertz in Iceland. It seems that they have some sort of scam going.

Iceland is really advertising all over the states now to get people to come to Iceland. Again, we had a great trip but this incident at the end spoiled it for us. Someone in the Iceland travel agency or government should know about this. I would appreciate any suggestions you might have.

6 Replies |Back to top

Sign in to comment.

Advertisement