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Beware of EF Tours

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I wish I had researched this tour company before I paid almost 4K for one student 10 day (2 are travel). Paris, Switzerland & Germany. The customer service was horrible, the girls were rude and defensive. Numerous responses to me were stating "What do you want to hear mam?" Seemed to be their go to when pressed to fix something - which they never did. It was horrible. In Switzerland they said that one of their buses were stolen and had to use a smaller uncomfortable one. All while the teachers and parents were on the larger more comfortable one. I called EF tours about it and they said the bus was functionally acceptable. The tour company does not care about anyone but the teachers since they are the conductors and bring the students to the tour (note that the teachers travel for free). The parents and kids will not be their repeat customers so that is why they do not care. Some hotels were nice others would have 3 to 4 teenagers in a room with a bathroom down the hall. My son said in many places the food was horrible. The adults were always served first and in some cases the kids were getting their food while the adults were saying they had to leave now.

There are some good tour companies out there - just not this one.

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