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Beware of Best and Fast Change

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In June, 2014, I visited their booth at Marco Polo Airport and was told, without a doubt by their agent, that the fee to withdraw funds involved no commission and would cost the same as using the ATM next door in the airport. Based on his representation and urging for me to increase my initial request to purchase only 100 euros, he convinced me to purchase 500 euros, stating there would be no difference in getting more at an ATM in Venice when I arrived. Upon receiving the euros using my bank debit card, I learned it cost me a commission of 103.43 euros plus additional fees, for a total cost of $140.70 US. There is no question I was mislead by the Best and Fast Change employee, as the 0% commission he stated related to a Buy Back Promotion on the euros.

I requested a refund from the company and received no reply. This message is intended to warn others of the misleading information provided by this company when visiting Italy, particularly Venice. Of course, I was aware that the best way to exchange dollars for euros is to visit a bank, but since we were in Venice a very short time, I tried to expedite the transaction.

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