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Beware of Avis in Ireland - AGAIN

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In spite of reading the warnings about Avis, I booked with them anyway for our Ireland car rental. The confirmation e-mail they sent me conveniently didn't include the quote for the insurance plus excess waiver we had agreed on. When I questioned them about this, they refused to put the insurance quotes in writing and assured me that the price they quoted me was correct and it wouldn't be a problem when we picked up the car in Dublin. Needless to say, when we picked up the car the insurance and excess waiver were MUCH higher than quoted, approximately $250 more. Of course at that point you don't have much choice. The agent acted as if he didn't know what I was talking about. Upon returning home, I contacted Avis, and of course THAT representative also acted like he didn't understand my complaint. I believe this is a strategy that Avis uses, which is very dishonest. I might not get any relief by complaining to them, but I can certainly post my reviews. I should have listened to my gut and previously posters. DON'T USE AVIS!!!

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