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BEWARE - HERTZ CAR HIRE - NICE (AVE GUSTAVE V)

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A wary tale concerning Hertz Car Hire in Avenue Gustave V in Nice.

We booked a car hire from there several weeks in advance and received confirmation...we also alerted them that we would be collecting the car as soon as they opened on the day as we had to be in St Tropez straight after... which they also confirmed.

We booked it from Avenue Gustav V office because it was 1 minute from our appartment in Nice.

Well, we arrived on the day at opening time to be met by a very unhappy woman who told us that they had no cars at the moment but one car (ours) was due back sometime that morning before 12:00 but couldn't say what time....I checked that we hadn't accidently stumbled into a chemist shop and that this was actually Hertz car rental and renting cars is what they did......(If anyone remembers the Cheese Shop sketch from Monty Python then this applies)

She said that they had cars at the other branch by the railway station (which was at the other end of Nice and where we explicitly didn't want to go to because of the distance and we had suitcases ). I said that was not what was agreed but could they get someone to drive one of the cars over to us now?.....not possible was the 'cheery' rejoinder as they were short staffed...my wife and I and our cases had to go there ourselves if we definitely wanted a car that morning.

We both schleped with our cases to the SNCF (Railway Station) branch of Hertz. To be met by another solitary misearble woman..and there was now a queue....we eventually got a car and the entire process took almost 3 hours and much marital stress.

On returning the car 3 days later we arrived during the sacred French lunchtime....12:30...and the office was closed ...as was the garage where the cars were stored....!

Our joy was boundless........

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