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Bed Bugs at London Hotel

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I posted this once today, but I cannot locate it. My son stayed at the Shaftesbury Metropolis Hyde Park Hotel for one night on Monday. He was in transit. The hotel had decent reviews and it was close to Paddington. When he awoke his face, head arms and legs were red and rashy. He saw a doctor who said it could an allergy or bedbugs, probably bugs. When he left the hotel, they made him sign a paper which said it was allergy NOT bugs. He did because he had to catch a flight at Heathrow.Is this "kosher". Does it hold up? He does not want to sue or anything but he thinks they should refund his night. They obviously have had this problem before otherwise why would they need a letter. Grateful for any help or insights to this.

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