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Be aware when booking holiday home in Denmark!

We decided to rent an holiday apartment from Sol Og Strand in Hvide Sande in Denmark as they had many options available and it seemed like at a company with responsive customer service e.g. when we asked if it is ok to take a dog with us.

However, then we arrived to the apartment and basically most of its ceiling had a moisture and mold problem. Most likely there was some bigger problem with the roof. It was quite interesting that in the apartment there was a card stating that the flat was inspected a week before our stay and that it should be ok. It would be interesting to know how this inspection was done, and overall, how this kind of apartment was then available in booking.com or Sol Og Strand webpages.

Persons from Sol Og Strand staff visited the apartment, cleaned a bit one part of the bedroom wall, and made some kind of mold test if there is some "toxic" mold. Surprisingly, the test was negative e.g. no problem. There is two things wrong in this test: A) taken from surface B) one test done from one point of the roof. We did not trust the result made by some kind of quick test to one point by sol og strand personel. Overall, the staff was rude and not able to discuss any solution to the problem. Naturally, all of this is made harder by the property's to bank account payment policy before the the stay.

After two days of calling and emails to many parties we were able to A) get out money back (which option we took) B) another accommodation 200km away. It was high season, so Sol Og Strand pretty much doubled our accomodation costs and pain in booking it: we changed accomodation 4 times in 2 weeks, and ended up paying double to the original budget.

Personally, I recommend smaller booking agencies in Denmark, e.g. Hvide Sande Ferier Partners, really good service.

Also, recommend looking some relatively new / a bit more expensive house to avoid some surprises. Be sure a lot of people are renting it, so less likely that there are problems when you arrive. Denmark has a lot of problems with these cottages and especially mold/moisture, that was clear after seeing quite many of them during our adventure.

PS. Also e.g. Novasol had a pretty poor option for us, we went to check one unit with 100e price tag per night, and its floor was full of dead bugs (not joking, hundreds of them). Amazing how this is possible, or lets say there was probably no quality control. Another further note for smaller booking agencies.

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