Europe Forums

Post New Topic

Recent Activity

  • How do you plan your trips?
  • Please help us learn by participating in a brief survey.
View all Europe activity »
  1. 1 roaming Prague...but for how long?
  2. 2 Trip Report Azores
  3. 3 Short Trip in July
  4. 4 Madrid, Barcelona and .....
  5. 5 Barcelona to Paris - Road trip in between?
  6. 6 Opinion on sights in Florence
  7. 7 Planning a solo trip mostly to France, advice please!
  8. 8 Bergen Hotel -- near Port ?
  9. 9 Trip Report Roman Roamings: 2 Weeks of Wanderings
  10. 10 Scotland in 7 Days
  11. 11 Looking for Italy Itinerary Advice (8N)
  12. 12 Where to go...one month w/a one year old
  13. 13 Rome neighborhoods equivalent to arrondissements 6 and 7 in Paris?
  14. 14 English Gardens Itinerary Advice please
  15. 15 NO Luggage Storage at Padua train station?
  16. 16 Trip Report Houses, Gardens & Walking in England
  17. 17 Trip Report Norway in a Nutshell - Travel Report
  18. 18 San Francisco retirees would like to move to Paris for a year- crazy idea?
  19. 19 Cooking tours 3-4 days June 4 in Northern Italy
  20. 20 What's the biggest mistake you made on a European trip?
  21. 21 Trip Report Springtime in Holland - Trip report
  22. 22 Advice on car and getting around Aeolian Islands
  23. 23 10-12 days - Czech Republic/Austria/Munich?
  24. 24 4 Nights - Bern/Grindelwald / Interlaken / Lucerne
  25. 25 Trip Report Paris & Cote d'Azur Trip report
View next 25 » Back to the top

Be Aware of Regulation EU261/2400

Jump to last reply

I have always read about this regulation which compensates people for flight glitches like denied boarding and delayed flights.
My husband's flight was delayed from Munich to Dulles for 224 minutes. The reason given in Munich was that a gauge which indicates engine stability was not functioning. A new part was flown into Munich from Frankfurt. The flight was booked on United with a code share of Lufthansa. No compensation was offered the time of the flight and he missed his connection in Dulles. Luckily he was able to get a later flight and he made it home that night although it was pretty late.

several days after he arrived home he received an apologetic email from United. It apologized for the inconvience and offered compensation of 6200 miles or a $125 voucher on a future United flight.

I felt that he probably qualified under the guidelines of the EU regulation.We sent an email to the Customer Care division of United with the relevant information of the flight and just stated that according to this ruling the compensation they offed was not sufficient.

Today we received an email from United stating that we qualified under the ruling and they offered a $1000 voucher or 30,000 miles. They also said that if we still would like to receive a cash compensation under the ruling we may do so instead of the miles and voucher.

I am posting this because I am thrilled that United stepped up to the plate even though they were required by the law to do so. On the other hand they would have let the ruling slide if I had not called them on it. I think it is very important to know your rights.

There are different facets of the rule and you can Google EU/261-2400. Also you can be compensated for flights in the past.

You can also let companies that handle such things make an appeal for you for a price but I decided to try myself first.

10 Replies |Back to top

Sign in to comment.

Advertisement