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Be Aware of Regulation EU261/2400

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I have always read about this regulation which compensates people for flight glitches like denied boarding and delayed flights.
My husband's flight was delayed from Munich to Dulles for 224 minutes. The reason given in Munich was that a gauge which indicates engine stability was not functioning. A new part was flown into Munich from Frankfurt. The flight was booked on United with a code share of Lufthansa. No compensation was offered the time of the flight and he missed his connection in Dulles. Luckily he was able to get a later flight and he made it home that night although it was pretty late.

several days after he arrived home he received an apologetic email from United. It apologized for the inconvience and offered compensation of 6200 miles or a $125 voucher on a future United flight.

I felt that he probably qualified under the guidelines of the EU regulation.We sent an email to the Customer Care division of United with the relevant information of the flight and just stated that according to this ruling the compensation they offed was not sufficient.

Today we received an email from United stating that we qualified under the ruling and they offered a $1000 voucher or 30,000 miles. They also said that if we still would like to receive a cash compensation under the ruling we may do so instead of the miles and voucher.

I am posting this because I am thrilled that United stepped up to the plate even though they were required by the law to do so. On the other hand they would have let the ruling slide if I had not called them on it. I think it is very important to know your rights.

There are different facets of the rule and you can Google EU/261-2400. Also you can be compensated for flights in the past.

You can also let companies that handle such things make an appeal for you for a price but I decided to try myself first.

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