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Bad Service in Salzburg, Austria

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On a rainy Saturday in Salzburg, me, my wife and seven year-old daughter were looking for a place to eat lunch to celebrate our last day in the city. We wandered around the Altstadt until we came across Café Mozartwinkel, Universitätsplatz 15 5020 Salzburg, what seemed to be a nice corner café that had reasonable prices. We found a seat and made our order. My daughter ordered the schnitzel burger, while my wife ordered lasagna al forno and I ordered kartoffelstrudel. Drinks came and all was well until the schnitzel burger was brought out, slathered in ketchup, mayo, mustard and onions. My wife told the waitress that my daughter didn’t realize it would have onions and all the condiments, can she have another? The waitress, an older Austrian lady, understood and brought the sandwich back to the kitchen. I was prepared to buy another schnitzel burger without all the extras and eat the one with them since my strudel looked pretty paltry. I was not given the chance, however. A moment or two later, a man (not the waiter who took our order) brought the sandwich back out, plonked it in front of my daughter and began to berate my wife in English. “This is how it comes, you should have asked for it different.” “We didn’t realize burger meant it came with all this” “Well, it’s not McDonalds here.” “I’m well aware of that.” As he continued to badger us, his voice became louder, until he whisked the sandwich away, at which point my daughter burst into tears. My wife goes into the restaurant to let this man know that he’s made a seven year old girl cry. He has the gall to blame my wife and tell her that a good mother would know these things. Well, as one can imagine her response. She comes back to the table, since we can’t just up and leave without paying. I’m figuring the bill in my head so I can leave the cash on the table, when the waiter comes and clears everything off the table and tells us to leave. We leave, not wanting to make a bad situation worse. My daughter is crying, my wife is white with anger and I'm seething. In 15 years of living in and travelling around Europe I have never had such a terrible experience.

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