Europe Forums

Post New Topic

Recent Activity

  • Announcements:
  • Umbria Writers Needed
    by Emily_D Fodor's Editor | Posted on Jul 16, 15 at 03:13 PM
  • Writers Need for New Zealand Guide
    by Emily_D Fodor's Editor | Posted on Jul 15, 15 at 03:11 PM
View all Europe activity »
  1. 1 London 2-for-1: Using an "unused" Train Ticket
  2. 2 How to order free Lebara SIM card from the U.S.?
  3. 3 Trip Report A wonderful month in France
  4. 4 French towns in autumn
  5. 5 Paris tipping hotel maids
  6. 6 Tour Sicily in 11 days by public transport
  7. 7 Help with honeymoon itinerary - Paris, Barcelona and South of Spain
  8. 8 Trip to Europe October 2016
  9. 9 Qustions: Europen river cruises solo
  10. 10 An ambitions plan for Andalusia
  11. 11 Need recommendations for car rental agencies in Crete and Naxos
  12. 12 Six days in Yorkshire and Derbyshire
  13. 13 Restaurant recommendations in San Sebastián
  14. 14 Octoberfest
  15. 15 Guys please Help, Italy areas, where to stay. Running out of time.
  16. 16 Flights from Milos Greece to Rome
  17. 17 French countryside/wine country
  18. 18 Day Trip From London
  19. 19 Any used www.only-apartments.com to book Paris Apartment?
  20. 20 Stamp from consulate instead of student visa?
  21. 21 "Meals Game Plan" for Rome, Sorrento, and Florence, per piacere.?
  22. 22 5 Nights in the Midlands
  23. 23 9 days to visit Paris, London and maybe Florence?!
  24. 24 Where to stay in Northern Ireland and should we try to see Cliffs of Moher?
  25. 25 Kiel Canal Day trip?
View next 25 » Back to the top

bad autoeurope Malpenza Italy

Jump to last reply

I would like to share my first and bad experience I have with Autoeurope.

I call Autoeurope to make a booking in Malpenza aiport, Italy. I book by phone because I was looking for a rental company situated in Terminal 2 and the car to be park in teminal 2 as well. 2 weeks before, I spend half an hour to link terminal 1 from terminal 2 to collect my Hertz rental car and I decided to make the booking with Autoeurope to make sure the rental company and car will be situated in Terminal 2.

The agent on the phone confirmed twice that the car and the front desk of the company was in Terminal 2. Once when I make the booking and a second time upon the voucher reception with "call on arrival" wroten on it.
As I was really short on time, I recall the agent to understand what does it mean "call on arrival". The guy said that I didn't have to worry, he caleld the company and yes car and front desk are in teminal 2.

Unfortunatly, their was no Front desk either in terminal 1 and 2 and the phone number "call on arrival" was a taxi company!

I contacted Autoeurope italy, explain the situation, but the unsupported guy just told me that if I'm not happy I should contact the customer services! He was able to reach the rental car company and told me to find out a pharmacy and to wait there!

So finally, after one hour, I was able to get in the rental car. I lost 20 minute trying to find out where was the rental front desk, 10 minute on phone with the taxi company "call on arrival" given on my voucher, 10 minutes to wait for the rental company to pick me up with a van, then10 minutes arround the airport to link to the rental company front desk, then 15 minute to fill up the contract.

I was looking to speed up my rental car process and I end up by a double waiting time.
I paid 10€ less than the last time with Hertz, but the car has a broken air flow (no AC/ no air flow at all). But luckyly, I was able to open the windows, very unconfortable and noisy on the motorway, but beter than nothing.

I was not looking for a price but for an efficiente service, I got the reverse, a better price and a very bad service.

13 Replies |Back to top

Sign in to comment.

Advertisement