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bad autoeurope Malpenza Italy

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I would like to share my first and bad experience I have with Autoeurope.

I call Autoeurope to make a booking in Malpenza aiport, Italy. I book by phone because I was looking for a rental company situated in Terminal 2 and the car to be park in teminal 2 as well. 2 weeks before, I spend half an hour to link terminal 1 from terminal 2 to collect my Hertz rental car and I decided to make the booking with Autoeurope to make sure the rental company and car will be situated in Terminal 2.

The agent on the phone confirmed twice that the car and the front desk of the company was in Terminal 2. Once when I make the booking and a second time upon the voucher reception with "call on arrival" wroten on it.
As I was really short on time, I recall the agent to understand what does it mean "call on arrival". The guy said that I didn't have to worry, he caleld the company and yes car and front desk are in teminal 2.

Unfortunatly, their was no Front desk either in terminal 1 and 2 and the phone number "call on arrival" was a taxi company!

I contacted Autoeurope italy, explain the situation, but the unsupported guy just told me that if I'm not happy I should contact the customer services! He was able to reach the rental car company and told me to find out a pharmacy and to wait there!

So finally, after one hour, I was able to get in the rental car. I lost 20 minute trying to find out where was the rental front desk, 10 minute on phone with the taxi company "call on arrival" given on my voucher, 10 minutes to wait for the rental company to pick me up with a van, then10 minutes arround the airport to link to the rental company front desk, then 15 minute to fill up the contract.

I was looking to speed up my rental car process and I end up by a double waiting time.
I paid 10€ less than the last time with Hertz, but the car has a broken air flow (no AC/ no air flow at all). But luckyly, I was able to open the windows, very unconfortable and noisy on the motorway, but beter than nothing.

I was not looking for a price but for an efficiente service, I got the reverse, a better price and a very bad service.

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