Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Naxos hotel question
  2. 2 Lots of walking, amazing scenery & wine - 3 weeks France & Germany.
  3. 3 Oktoberfest 2016 What to expect
  4. 4 Trip Report In Search of Montalbano - the ups and downs of 10 days in Eastern Sicily
  5. 5 Pylos to Corinth with two days to spare, perhaps in Arcadia?
  6. 6 Letter from the Belgian Embassy
  7. 7 Is it safe to take train from CDG by 10 PM?
  8. 8 Transfer in CDG - claim our baggage & do passport control??
  9. 9 Tuscany in late Oct / early Nov 2016?
  10. 10 Anyone done a self-drive boat canal/river trip in France (or elsewhere)?
  11. 11 Loire Valley itinerary
  12. 12 Is International Drivers Permit in Spain Required
  13. 13 Amsterdam/Indonesian restaurants
  14. 14 Visiting Carcassonne without a car
  15. 15 Planning 2 days in Granada
  16. 16 1st time in London - Location wise, which would be the better for us?
  17. 17 Trip Report Family trip to Spain: Barcelona, Seville and San Sebastian
  18. 18 Poland Tour Group
  19. 19 Where in Europe for 15 full days from 21 Oct to 6 Nov 2016?
  20. 20 Trip Report The Texas Trio Tour England
  21. 21 Europe Itinerary
  22. 22 St. Moritz best intermediate skiing
  23. 23 Portugal - 5 days in Nov - Itinerary suggestions?
  24. 24 Help Planning Seot 2017 Trip to Andalusia
  25. 25 Trip Report My delightful sampling of Switzerland’s gems, with many thanks
View next 25 » Back to the top

bad autoeurope Malpenza Italy

Jump to last reply

I would like to share my first and bad experience I have with Autoeurope.

I call Autoeurope to make a booking in Malpenza aiport, Italy. I book by phone because I was looking for a rental company situated in Terminal 2 and the car to be park in teminal 2 as well. 2 weeks before, I spend half an hour to link terminal 1 from terminal 2 to collect my Hertz rental car and I decided to make the booking with Autoeurope to make sure the rental company and car will be situated in Terminal 2.

The agent on the phone confirmed twice that the car and the front desk of the company was in Terminal 2. Once when I make the booking and a second time upon the voucher reception with "call on arrival" wroten on it.
As I was really short on time, I recall the agent to understand what does it mean "call on arrival". The guy said that I didn't have to worry, he caleld the company and yes car and front desk are in teminal 2.

Unfortunatly, their was no Front desk either in terminal 1 and 2 and the phone number "call on arrival" was a taxi company!

I contacted Autoeurope italy, explain the situation, but the unsupported guy just told me that if I'm not happy I should contact the customer services! He was able to reach the rental car company and told me to find out a pharmacy and to wait there!

So finally, after one hour, I was able to get in the rental car. I lost 20 minute trying to find out where was the rental front desk, 10 minute on phone with the taxi company "call on arrival" given on my voucher, 10 minutes to wait for the rental company to pick me up with a van, then10 minutes arround the airport to link to the rental company front desk, then 15 minute to fill up the contract.

I was looking to speed up my rental car process and I end up by a double waiting time.
I paid 10€ less than the last time with Hertz, but the car has a broken air flow (no AC/ no air flow at all). But luckyly, I was able to open the windows, very unconfortable and noisy on the motorway, but beter than nothing.

I was not looking for a price but for an efficiente service, I got the reverse, a better price and a very bad service.

13 Replies |Back to top

Sign in to comment.

Advertisement