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Avoid These Crooks - www.easylondonaccommodation.com

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I have rented at least a dozen apartments throughout Europe and never had a problem....until now. When I enquire about a property I get one of three responses - not available, not available but there are other properties, or it is available. I had enquired on on apartment after seeing it on www.easylondonaccommodation.com, but the reply didn't say anything other than we have an apartment for (they list the price). They didn't say it was a different one from what I was asking about. It was a 'bait and switch' tactic in my opinion.
So when I arrived in London and went to the apartment I was in shock. It was nothing like what I had seen. If I am in an apartment for a week I have to have an oven. This barely had a stove, just a small microwave and a two burner stove with a warning to use the exhaust fan or it will set off the smoke alarm. I returned to the local office, who claimed they were just the middlemen and couldn't do anything. We tried to call the 'emergency' number but only got voice mail and no call back. The person in the local office said to stay there until after the weekend (it was Friday, Dec 24) when someone can move us to another place (even though he had earlier said there are no other properties available - he was obviously just trying to get us out of there). I agreed and went back, but could not stay. Even if this were the apartment I had expected I could not stay there. You walk in and plaster is peeling from the ceiling; I already mentioned about the stove; it was warmer outside the apartment in the foyer than inside - even though there was a radiator, cold air just blew through the closed windows making the room uncomfortably cold; and finally, the toilet didn't work. I went back to the office and they tried to call (they said) and we should sit and wait for a reply. They were trying to stall us until we had no choice but to take the apartment. After about an hour it was obvious that nothing was going to be done so we left and got a hotel. The people at www.easylondonaccommodation.com never returned my calls or my emails, and of course refuse to return my deposit. They ruined our anniversary, our Christmas, as well as our entire vacation.

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