Europe Forums

Start a new topic Change Forum
Advanced search

Avoid Brendan-Trafalgar Tours!!

Jump to last reply

Sept. 8, 2011 we made reservations for an Irish bus tour for June 10, 2012 with Brendan Travel, we took advantage of the early booking discounts, prepaid discounts, as well as using our American Express card for full payment to receive a $100 Gift card from AE, the booking included hotels and transfers the day before and the day after the land tour.

On March 29, 2012 we were informed by our travel agent that Brendan had CANCELLED this tour--they had our money for 7 months and then cancelled and offered a refund!! How were we to find a substitute in the same range without the early book and prepaid discounts offered!!

On April 6, 2012 our travel agent was offered a substitute tour thru their parent company of Trafalgar Tours...BUT they said this tour was longer and more expensive and they would honor our previous amount paid. Sounds good except for the fact they would not honor the prepaid hotels and transfers or the AE Gift Card!! We had to leave the tour one day early to connect with our Mediterranean cruise out of Southampton ...so they did not have to pay for the last night hotel, Bunratty Castle and Folk Park tour admission, farewell dinner and transfer to airport. But they kept the money we had already paid for hotels and transfers and so even thou we had paid $140 USD for a hotel-airport transfer we were not credited, reimbursed or transferred-- instead we advised we would have to pay for our own cab fare to the airport-33 Euros!!

I feel like I was taken advantage of and ripped off--I would suggest you consider other tour operators as Brendan/Trafalgar are not customer service oriented and have, in my opinion, very questionable ethics and business practices. I can understand the bad economy may have resulted in a situation that may have made it a money loser to operate that tour but we are clients that dealt with them in good faith-paid in full, included additional services such as hotels and transfer before and after should not have been penalized and suffered additional financial expenses that were originally paid--they should have honored all the prepaid items and considered it a good will accommodation. Now for the sake of a relative small amount of money they caused major bad will and lost us as future clients and hopefully some of you that are reading this!!

24 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Europe activity »
  1. 1 Trip Report Our Spain Adventure -- Cordoba, Seville, Granada and Barcelona! (Part One)
  2. 2 Mykonos Hotels and Ferry Service to Santorini--need suggestions!
  3. 3 Paris November 2014
  4. 4 Is Naxos worthwhile if not planning to spend time on the beach?
  5. 5 Trip Report Art Deco architecture along the English Channel
  6. 6 Do unused RATP tickets expire?
  7. 7 Special restaurants - recommendations needed
  8. 8 Trip Report Oh to be in England now that Spring is there - a walk in the Dales
  9. 9 Greek ferries
  10. 10 Side trip from Nice to wine country suggestions
  11. 11 Traveling to Eastern Europe
  12. 12 Berner Oberland for 3 days over Thanksgiving
  13. 13 Which lake to visit in Italy
  14. 14 Trip Report Madrid and London
  15. 15 Two weeks in Paris ... how to fill?
  16. 16 Amsterdam to Brussels train connection question
  17. 17 FRANCE: SIM CARD
  18. 18 Tipping in Turkey ...and Europe
  19. 19 SIM card for eastern europe
  20. 20 50 and Fabulous in 2015---need help planning my trip to Amalfi, FINALLY
  21. 21 16 days in Paris, not sure London or Italy? ?
  22. 22 Help! Aegean Airlines booking info & baggage
  23. 23 Lofoten ferry
  24. 24 3 weeks in December in Europe, need help with itinerary
  25. 25 Connecting with forum locals in Paris
View next 25 » Back to the top