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Avis GPS issues

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I rented an Avis car from the Naples Central Station location (VW Polo, reg no FD 811YL, date of rental 16 to 21 Sep 2016). The car was ready on my arrival, which is good, though wet outside and filthy inside. The messy process of taking delivery was to do with the configuration of the Naples location, not with Avis. But after that...

On day 1 the tyre pressure monitor showed loss of pressure. After checking at three locations I concluded that it was a monitor malfunction. I drove for the next five days with the tyre pressure warning showing, and a nagging discomfort that it may be correct, after all.

The GPS (a portable Garmin unit, not fitted in the car) was a nightmare:

1. Driving from Sorrento to Ercolano, it sent me at one point on to a 'road' that was really a passage just about wide enough for a VW Polo with the wing mirrors folded. This was for between 1.5 and 2 km. I turned around and reset the GPS twice, but when it brought me back to the same place each time I braved it. I later learnt this was a restricted (as in not for all) passage, and I should not have been there at all.

2. Driving back from Ercolano the GPS told me, after passing through a toll gate, to take the exit to Portici. When I did that it brought me back to the same toll again. Being unfamiliar with the territory, I didn't realise I was back in the same place: it was only the fourth time that I did! After going through the same toll for the fifth time I ignored the exit instruction and carried on straight, whereupon the GPS recalculated and rerouted me.

3. Driving from Sorrento to Naples airport, it once again sent me to the restricted passage. Driving on it I was stopped by another motorist, hooting from behind, who told me I had no business being there. When I told him the GPS had sent me there he told me to ignore the GPS and get out. This was at a point where I had to take a very difficult left turn, but thankfully there was a little room at the turn so, with considerable difficulty, I manoeuvred my way out and back down the passage. This time, mercifully, the GPS quietly recalculated the route and sent me on the way it should have in the first place.

I wanted to give report this directly to Avis, but they seem to have no provision for customer feedback!

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