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Anybody order Alhambra tickets by phone?

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Has anybody tried ordering Alhambra tix by phone instead of on-line? Rick Steves gives a number and says you will get an English-speaking rep. I if anybody has tried this, did the process go smoothly? Also, did you get an e-mail confirmation of your order or just a verbal confirmation number? If only a verbal, did that work okay when you picked up the actual tickets at the Alhambra or the Alhambra bookstore in town?

I've looked at the website but tix for June are not available yet. I simulated the process for April and had problems with it. That is why I am considering phoning.

Any feedback about the phone process would be appreciated.

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