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Another Good AutoEurope Experience

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We rented a car for 2 weeks in France from AutoEurope. We arranged with Europcar, the provider, in La Rochelle to keep the car for an extra day. Of course we knew we'd pay for that. We returned the car with 3/4 of a tank of gas, and of course knew we'd pay for the other 1/4.

When we received the bill, those charges were accurately listed. But there was another mysterious charge for 39.70 euros, so I called AutoEurope. They said they'd look into it, contact Europcar in La Rochelle, and let me know what they found out, and that it might take up to two weeks. Having not heard back from them in 2 weeks, I emailed them yesterday and got back a reply with an apology, saying that they had been tracking down Europcar but hadn't had a response yet. Today I got another email saying that they had been unable to get a satisfactory response from Europcar so they would pay the 39.70 euros back to us themselves.

I've always liked this company.

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