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Annoying Experience with Go-Today.com

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Based on numerous great reviews on Go-Today, I booked my first package through them a couple of weeks ago. They sent me the initial reservation with ridiculously close connection times (50 minutes).

Okay, no problem. Called them and they booked me on on times allowing me a longer connection both inbound and outbound. They sent me a copy confirming all flights, and I sent back my information accepting and finalizing. Today, I get my FedEx package with the e-tickets being wrong - showing the original flight times. I'm obviously annoyed, but calm. Things happen, and I figure it could be easily rectified. I called customer service and explained calmly they issued the wrong ticket. She abruptly tells me that is what is in their system and there are no other flights. Huhh????? I have the black and white copy from Go-Today stating otherwise. She wasn't even going to investigate any further. I told her exactly what I had and she proceeded to put me on hold for 15 minutes. Not once checking back with me or even telling me what she is doing.

Finally, she comes back and said okay, it's taken care of. Wait a minute - that doesn't tell me what happened, no explanation, no apologies, nothing. Obviously, they screwed up and had to rebook it. My updated reservation was lost and never ticketed. I told her this was my first time using the company, and I'm starting to lose all confidence in them. She was like, oh well, sorry you feel that way. And I asked her wouldn't she feel the same. She responded with a very flippant "No." What a stupid thing for a customer service person to say. No explanation, no apology and certainly no empathy. I asked to speak with a supervisor (she put be on hold another 5 minutes) and came back and said the supervisor is not available (big surprise). I left a message in the supervisor's VM and three hours later no return call yet.

Sorry for the long post, it's mostly just a Monday rant because I know not much can be done about bad attitudes. I've just never heard of any complaints about this company. Was it just my unlucky experience?

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