Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 골드레이스▷【 DUS674。COM 】◁에스레이스 코리아레이스
  2. 2 Sabbatical in Tuscany
  3. 3 봉봉게임┏沙】 SOJU98。ZE。AM 【沙┓봉봉게임
  4. 4 Rome-Itinerary
  5. 5 Trip Report Bedbugs in Paris.
  6. 6 Italy bus or train
  7. 7 Summer in Swiss Alps and Italian Lakes
  8. 8 No Periods in British Written English!
  9. 9 Best place in Italy for a tourist during Easter
  10. 10 Paperwork to Marry in Italy
  11. 11 Walking itinerary in England?
  12. 12 Four Nights free after Monmouth, Wales & before London.
  13. 13 hiking itinerary UK two months
  14. 14 10 Days Trip Bath, Cotswolds, and London with a young boy
  15. 15 Greek fuel cost
  16. 16 Day trips around Vienna
  17. 17 3 weeks in Central/Eastern Europe
  18. 18 Help me plan a 2 week trip to London and the Edinburgh Fringe Festival!
  19. 19 8ish days Zurich to Como...
  20. 20 Vacation
  21. 21 Rouen Tour Companies
  22. 22 Trip Report A few days in Naples - what a great city
  23. 23 Ireland last minute recommendations
  24. 24 Praiano hotel question
  25. 25 3 Month Europe Itineray -- please critique :)
View next 25 » Back to the top

Annoying Experience with Go-Today.com

Jump to last reply

Based on numerous great reviews on Go-Today, I booked my first package through them a couple of weeks ago. They sent me the initial reservation with ridiculously close connection times (50 minutes).

Okay, no problem. Called them and they booked me on on times allowing me a longer connection both inbound and outbound. They sent me a copy confirming all flights, and I sent back my information accepting and finalizing. Today, I get my FedEx package with the e-tickets being wrong - showing the original flight times. I'm obviously annoyed, but calm. Things happen, and I figure it could be easily rectified. I called customer service and explained calmly they issued the wrong ticket. She abruptly tells me that is what is in their system and there are no other flights. Huhh????? I have the black and white copy from Go-Today stating otherwise. She wasn't even going to investigate any further. I told her exactly what I had and she proceeded to put me on hold for 15 minutes. Not once checking back with me or even telling me what she is doing.

Finally, she comes back and said okay, it's taken care of. Wait a minute - that doesn't tell me what happened, no explanation, no apologies, nothing. Obviously, they screwed up and had to rebook it. My updated reservation was lost and never ticketed. I told her this was my first time using the company, and I'm starting to lose all confidence in them. She was like, oh well, sorry you feel that way. And I asked her wouldn't she feel the same. She responded with a very flippant "No." What a stupid thing for a customer service person to say. No explanation, no apology and certainly no empathy. I asked to speak with a supervisor (she put be on hold another 5 minutes) and came back and said the supervisor is not available (big surprise). I left a message in the supervisor's VM and three hours later no return call yet.

Sorry for the long post, it's mostly just a Monday rant because I know not much can be done about bad attitudes. I've just never heard of any complaints about this company. Was it just my unlucky experience?

7 Replies |Back to top

Sign in to comment.

Advertisement