Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Puffins! No luck. So, where and when did you see them?
  2. 2 Earthquake, so sad for Italy
  3. 3 First visit to France/Dordogne
  4. 4 French lavender and cottages
  5. 5 Cork or Galway?
  6. 6 Spanish leather -- women's leather vest
  7. 7 Amsterdam or any other city near London/Paris
  8. 8 One quick week -- where in France?
  9. 9 MiFi in Italy
  10. 10 Major quake in central Itay
  11. 11 Help with travel from Cinque Terre to Milan Linate Airport!
  12. 12 Girona and Besalau
  13. 13 3 days with a Swindon base
  14. 14 Venice Cruise Port: Santa Lucia or Mestre?
  15. 15 Underground between kings Cross and Waterloo Main Line Station
  16. 16 Were to stay near Lecce?
  17. 17 Zermatt in Winter - Non-skiers and Passes
  18. 18 Milan to Zurich - stops & stayovers
  19. 19 15+ days in Sicily -- first crack at itinerary
  20. 20 Traveling from Sicily, Italy to Greece
  21. 21 Based in Burford, how to spend our time
  22. 22 Brugge or Ghent?
  23. 23 Portugal First Timers, 3 Q's
  24. 24 Italy - Car Rental - CDW's and Insurance
  25. 25 Eastern Europe Summer 2017 Itinerary + Mykonos Break
View next 25 » Back to the top

Annoying Experience with Go-Today.com

Jump to last reply

Based on numerous great reviews on Go-Today, I booked my first package through them a couple of weeks ago. They sent me the initial reservation with ridiculously close connection times (50 minutes).

Okay, no problem. Called them and they booked me on on times allowing me a longer connection both inbound and outbound. They sent me a copy confirming all flights, and I sent back my information accepting and finalizing. Today, I get my FedEx package with the e-tickets being wrong - showing the original flight times. I'm obviously annoyed, but calm. Things happen, and I figure it could be easily rectified. I called customer service and explained calmly they issued the wrong ticket. She abruptly tells me that is what is in their system and there are no other flights. Huhh????? I have the black and white copy from Go-Today stating otherwise. She wasn't even going to investigate any further. I told her exactly what I had and she proceeded to put me on hold for 15 minutes. Not once checking back with me or even telling me what she is doing.

Finally, she comes back and said okay, it's taken care of. Wait a minute - that doesn't tell me what happened, no explanation, no apologies, nothing. Obviously, they screwed up and had to rebook it. My updated reservation was lost and never ticketed. I told her this was my first time using the company, and I'm starting to lose all confidence in them. She was like, oh well, sorry you feel that way. And I asked her wouldn't she feel the same. She responded with a very flippant "No." What a stupid thing for a customer service person to say. No explanation, no apology and certainly no empathy. I asked to speak with a supervisor (she put be on hold another 5 minutes) and came back and said the supervisor is not available (big surprise). I left a message in the supervisor's VM and three hours later no return call yet.

Sorry for the long post, it's mostly just a Monday rant because I know not much can be done about bad attitudes. I've just never heard of any complaints about this company. Was it just my unlucky experience?

7 Replies |Back to top

Sign in to comment.

Advertisement