Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Ischia Earthquake/mobile wifi
  2. 2 Milan and Lake Como
  3. 3 What is the hostess gift you love to give or receive?
  4. 4 Shorts in South of France?
  5. 5 Tours vs solo travel (want to see as much as possible in 3-4 months)
  6. 6 Only 3 days: Asturias or French Basque?
  7. 7 Pottery factory tour on Poland (?)
  8. 8 Tips for 2018 Eastern Europe trip
  9. 9 Trip Report Estonia, Finland, and Iceland: Summer 2017
  10. 10 Greece mainland and islands for 3 weeks
  11. 11 First time to Spain: Seville & Madrid
  12. 12 Athens hotel with Acropolis view from room/balcony
  13. 13 Rome to Naples/Pompeii
  14. 14 London: Big Ben- Last Call for 4 Years...
  15. 15 NOTICE: Disruption on the railway line Mannheim-Basel
  16. 16 de Roma A Como en 6 días
  17. 17 Area with nicest countryside--Assisi, Veneto or Emilia?
  18. 18 Salzburg itinerary review
  19. 19 Help! Need Itinerary advice for Vacation in the Alps
  20. 20 Last minute trip to Germany and Switzerland
  21. 21 weekend from cologne germany
  22. 22 Mallorca: Hotel in/near Palma?
  23. 23 Switzerland in September
  24. 24 Mid-late Oct in Slovenia?
  25. 25 Where to eat in Rome?
View next 25 » Back to the top

Annoying Experience with Go-Today.com

Jump to last reply

Based on numerous great reviews on Go-Today, I booked my first package through them a couple of weeks ago. They sent me the initial reservation with ridiculously close connection times (50 minutes).

Okay, no problem. Called them and they booked me on on times allowing me a longer connection both inbound and outbound. They sent me a copy confirming all flights, and I sent back my information accepting and finalizing. Today, I get my FedEx package with the e-tickets being wrong - showing the original flight times. I'm obviously annoyed, but calm. Things happen, and I figure it could be easily rectified. I called customer service and explained calmly they issued the wrong ticket. She abruptly tells me that is what is in their system and there are no other flights. Huhh????? I have the black and white copy from Go-Today stating otherwise. She wasn't even going to investigate any further. I told her exactly what I had and she proceeded to put me on hold for 15 minutes. Not once checking back with me or even telling me what she is doing.

Finally, she comes back and said okay, it's taken care of. Wait a minute - that doesn't tell me what happened, no explanation, no apologies, nothing. Obviously, they screwed up and had to rebook it. My updated reservation was lost and never ticketed. I told her this was my first time using the company, and I'm starting to lose all confidence in them. She was like, oh well, sorry you feel that way. And I asked her wouldn't she feel the same. She responded with a very flippant "No." What a stupid thing for a customer service person to say. No explanation, no apology and certainly no empathy. I asked to speak with a supervisor (she put be on hold another 5 minutes) and came back and said the supervisor is not available (big surprise). I left a message in the supervisor's VM and three hours later no return call yet.

Sorry for the long post, it's mostly just a Monday rant because I know not much can be done about bad attitudes. I've just never heard of any complaints about this company. Was it just my unlucky experience?

7 Replies |Back to top

Sign in to comment.

Advertisement