Europe Forums

Start a new topic Change Forum
Advanced search

Annoying Experience with Go-Today.com

Jump to last reply

Based on numerous great reviews on Go-Today, I booked my first package through them a couple of weeks ago. They sent me the initial reservation with ridiculously close connection times (50 minutes).

Okay, no problem. Called them and they booked me on on times allowing me a longer connection both inbound and outbound. They sent me a copy confirming all flights, and I sent back my information accepting and finalizing. Today, I get my FedEx package with the e-tickets being wrong - showing the original flight times. I'm obviously annoyed, but calm. Things happen, and I figure it could be easily rectified. I called customer service and explained calmly they issued the wrong ticket. She abruptly tells me that is what is in their system and there are no other flights. Huhh????? I have the black and white copy from Go-Today stating otherwise. She wasn't even going to investigate any further. I told her exactly what I had and she proceeded to put me on hold for 15 minutes. Not once checking back with me or even telling me what she is doing.

Finally, she comes back and said okay, it's taken care of. Wait a minute - that doesn't tell me what happened, no explanation, no apologies, nothing. Obviously, they screwed up and had to rebook it. My updated reservation was lost and never ticketed. I told her this was my first time using the company, and I'm starting to lose all confidence in them. She was like, oh well, sorry you feel that way. And I asked her wouldn't she feel the same. She responded with a very flippant "No." What a stupid thing for a customer service person to say. No explanation, no apology and certainly no empathy. I asked to speak with a supervisor (she put be on hold another 5 minutes) and came back and said the supervisor is not available (big surprise). I left a message in the supervisor's VM and three hours later no return call yet.

Sorry for the long post, it's mostly just a Monday rant because I know not much can be done about bad attitudes. I've just never heard of any complaints about this company. Was it just my unlucky experience?

7 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcements:
  • Writers Needed for Mexico
    by Emily_D Fodor's Editor | Posted on Jul 24, 14 at 12:19 PM
  • Writers Needed for Georgia Coast
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Rwanda and Uganda
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
View all Europe activity »
  1. 1 Spend the day in Geneva or go straight to Chamonix?
  2. 2 Base for 6 nights between Fussen and Garmisch Partenkirchen?
  3. 3 Questions about the Chateau de Vincennes
  4. 4 to take cash from USA or from ATMs in France?
  5. 5 Whose repsonsible?
  6. 6 Italy things to do?
  7. 7 Spending money in Italy?
  8. 8 Home base stay in Italy for vacation
  9. 9 stop in lisboa or not
  10. 10 Oktoberfest vs Amsterdam
  11. 11 Moving to Bayswater (London) - How is the neighborhood?
  12. 12 Croacia in october
  13. 13 Eight tips on buying wine in a French supermarket
  14. 14 Need Advice on 18 Days into Madrid, out of Bilbao
  15. 15 TGV Train Tickets/Passes
  16. 16 Sweet 16 Iceland Trip -- suggestions please
  17. 17 Itinerey help for a 27 day trip to Europe for April of 2015
  18. 18 Copenhagen, Bergen, Stockholm, Estonia and Helsinki Getting Around
  19. 19 Getting From Italy to London
  20. 20 Trip Report Stay away from EF Tours
  21. 21 Are taxis easily obtained at the train station in Florence?
  22. 22 Trip Report Jamikins and Bikerscott Go Francing: Cooking in the Alps and Alsace
  23. 23 Getting cash in Spain
  24. 24 Rethymnon vs. Chania in early October?
  25. 25 Posting from Siena-ATM emergency! Help needed!
View next 25 » Back to the top