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ALITALIA LOST LUGGAGE - ANY SUGGESTIONS?

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after a fabulous, perfect trip to rome, positano, capri and sorrento, we arrived home on 7/19 at JFK and DH's suitcase never showed up. we had flown from naples to rome to jfk that day.
we filled out the form and haven't heard a thing.
no one at alitalia seems too helpful!
anyone have experience with this?
i can't even find out what their reimbursement plan is!
it was DH's entire summer wardrobe and about $500 worth of stuff we purchased in italy...(which i have receipts for)...
ANY IDEAS????

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