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Alhambra Voucher trade in for actual Ticket

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Purchased tickets for the Alhambra in early October. Does anyone know the process for turning in the voucher for tickets? I believe you must bring the credit card from which they were charged. I had to get a new one issued because it was compromised following the purchase. I also believe I still need to bring the now defunct credit card with me to prove it is me who purchased the tickets. We will be in Andelucia for a few days prior to our Alhambra visit and from what I've read the voucher for ticket exchange can be done at any Caxia in Andelucia. Can anyone describe the voucher turn in process?

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