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Alhambra - Private Guided Tour - Ticket Risk?

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Hi all -

I'm hoping someone could offer a suggestion or insight into a concern I have regarding a private guided tour of the Alhambra.

I'm planning this trip for my parents, and their #1 bucket list item is to see the Alhambra. We've booked a private tour (company has good reviews), and while they've "confirmed" the tour date, they won't give us a meeting time until 5-7 days before the tour. Should I be concerned they won't get tickets? It's for October 3 - so I imagine tickets should still be available?

I've tried myself to look for tickets on Ticketmaster - and I can't even get to the Ticketmaster site. It just says "You don't have permission to access / on this server.".

Anyone ever heard of this? Should I be concerned? They're only in Granada for one day and an evening - so it puts us in a tough spot. I want to make this happen for them - but I have no experience with this.

Thanks in advance for any and all advice!

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