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24 hour flight booking cancellation? - WOW Airlines or other

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I booked 3 roundtrips on WOW airlines yesterday morning BOS-CDG for June 2016. Something came up and I need to cancel the flights, which the WOW website says can be done if within 24 hours of booking. Their customer service line does not operate on Sundays and I don't see anywhere online to cancel the booking. I sent an "urgent" email but don't expect a reply in time to meet the 24 hour deadline. Has anyone had an experience like this? Does anyone think my request will be honored because I have a documented email from within the 24 hour time frame?

Not sure what guidance or reassurance I'm looking for but if anyone has found themselves in this situation, any input would be appreciated.

Thanks.

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