Cruises Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Cruises activity »
  1. 1 Need tour help for Diamond Princess roundtrip from Singapore itinerary
  2. 2 Shore Excursions in Juneau
  3. 3 What to pack South America
  4. 4 Trip Report SICKNESS ON VIKING!
  5. 5 Best Luxury Cruise to Greek Islands?
  6. 6 Booking directly with cruise line or through an agency?
  7. 7 Cruisewear on Princess
  8. 8 Cruise parking, Fort Lauderdale
  9. 9 Cruise facts
  10. 10 Trip Report Santiago to Buenos Aires on the Sun in March 2016.
  11. 11 Antarctica-Expedition-Feb.2017-By OneOcean-
  12. 12 Quiet in the Forum
  13. 13 Trip Report Trip report. Our cruise on the Diamond Princess with a stay in Tokyo
  14. 14 Trip Report Viking handles Elbe low water badly
  15. 15 What is "roll call" on Cruise Critic?
  16. 16 Anyone had problems with Affordable Tours?
  17. 17 What to wear onboard Zaandam from Santiago to Buenos Aires.
  18. 18 Royal Princess 21 Days western Mediterranean and Greek Isles
  19. 19 Would you live on a cruise ship year round?
  20. 20 inoculations
  21. 21 St Petersburg & Scandinavian Gems
  22. 22 November Mediterranean Cruise
  23. 23 Scenic River Cruise USA Pricing Discrimination
  24. 24 Viking River Cruise Accident, Two Crew Killed
  25. 25 Ncl Jewel falling apart?
View next 25 » Back to the top

Viking River Cruise- Please Black list this company

Jump to last reply

This is the most pathetic river cruise company in the world and they do not have any customer service sense at all. I took the Grand European Cruise with them in Aug. 2015. Instead of leaving from Amsterdam we ended leaving from Rotterdam and so we lost a whole day going to Rotterdam. When we reached Rotterdam our ship was changed and the bus driver drove around ah hour trying to find the ship. The service on this ships is so so . Half way thru we had to change ships due to low water which they must have known for a long time but they do not inform the passengers of this change till you get there . They know you are stuck with them and can not go anywhere except to go with them. So you end up spending a whole day in transferring from one ship to another and bus travels.
After I came back to USA I called the corporate office in LA to talk to the customer service manager. I was told by Lisa Romey the customer rep that passengers are forbidden to talk to the manager.Stapanie Moldonado The customer service reps are rude and find all kind of excuses to justify of all that has happened. They blame everything on the weather and the river. The final recourse for them is to offer you 1000.00 USD vouchers for your further use on another Viking river cruise. They say they will send it by e-mail and I yet have to see that e-mail. I can not belive that the customer can not talk to Customer Service Manageer. Would you book with a company like this????

13 Replies |Back to top

Sign in to comment.

Advertisement