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Trip Report Viking River Cruise Disappoints

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We took the Viking "Grand European Cruise", 14 days from Amsterdam to Budapest. We were on the Viking Danube.
We were disappointed and angry at some key parts of the cruise.
Transfers were handled badly. For example, in Amsterdam, we had to push our luggage on city streets for 500 feet in the rain, only to have to wait ten minutes for the van to show up. The worst of it was the uncaring and dismissive attitude shown by the Viking personnel. In Budapest, we were told to get off the bus 500 feet from our terminal. I asked where to get a cart or porter for our baggage, the Viking rep said there were none. (There were carts inside). Again, the Viking rep was not the least bit helpful, in fact her deportment suggested she "could have cared less."
They claim WiFi. Don't believe it. Yes, it's there, but so slow its useless (about half of dial-up)
In many of the ports the ships dock so far from town your only option is to join the provided tour. This means you are committed to a 2 to 3 hour outing and a lot of walking. Some alternative should be available (for this high priced cruise), ie: shuttles.
At least one of their "lectures" was so bad that a grade 8 student would have gotten a "D". On the whole, we can only give is a three star rating.

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