Cruises Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Cruises activity »
  1. 1 http://topenhancementproducts.com/blackcore-edge-max-fake-scam
  2. 2 What to pack South America
  3. 3 Shore Excursions in Juneau
  4. 4 Trip Report SICKNESS ON VIKING!
  5. 5 Best Luxury Cruise to Greek Islands?
  6. 6 Booking directly with cruise line or through an agency?
  7. 7 Cruisewear on Princess
  8. 8 Cruise parking, Fort Lauderdale
  9. 9 Cruise facts
  10. 10 Trip Report Santiago to Buenos Aires on the Sun in March 2016.
  11. 11 Need tour help for Diamond Princess roundtrip from Singapore itinerary
  12. 12 Antarctica-Expedition-Feb.2017-By OneOcean-
  13. 13 Quiet in the Forum
  14. 14 Trip Report Trip report. Our cruise on the Diamond Princess with a stay in Tokyo
  15. 15 Trip Report Viking handles Elbe low water badly
  16. 16 What is "roll call" on Cruise Critic?
  17. 17 Anyone had problems with Affordable Tours?
  18. 18 What to wear onboard Zaandam from Santiago to Buenos Aires.
  19. 19 Royal Princess 21 Days western Mediterranean and Greek Isles
  20. 20 Would you live on a cruise ship year round?
  21. 21 inoculations
  22. 22 St Petersburg & Scandinavian Gems
  23. 23 November Mediterranean Cruise
  24. 24 Scenic River Cruise USA Pricing Discrimination
  25. 25 Viking River Cruise Accident, Two Crew Killed
View next 25 » Back to the top

Trip Report Very disappointed with Viking River Cruises

Jump to last reply

Reservation # 2672768

We were supposed to do a river "cruise" and ended up doing a motor coach tour due to low river levels. We were not notified ahead of time even though Viking was aware of the situation. Viking was not willing to compensate appropriately.

We were scheduled on a river cruise on the River Elbe July 5 - July 13. The boat(s) did not cruise one inch the entire time. We were stuck, docked on the river with lousy views and uncomfortably motor-coached to different areas. Viking did not notify us of the problem until we were in Amsterdam and on our way. Viking knew of the river issues and should have cancelled the trip or at least notify us in a timely manner so that we could cancel. Instead, once we got there, they substituted poorly planned motor coach activities. Had I known this was going to happen I would have cancelled especially after purchasing trip insurance through Viking for over $600.

I tried to deal with Customer Relations directly, however, they were not willing to negotiate reasonable compensation. Insufficient vouchers were offered - not enough to convince this customer to try Viking Cruises again.

If Viking wanted to win their unhappy customers back they should offer reasonable compensation. This particular customer was willing to try Viking again if they had offered reasonable compensation. Viking did not seem to care whether I tried them again or not.

According to the locals we talked to, the water level had been down for over 4 weeks and it would take at least 2 weeks for it to recover, therefore, it is apparent that Viking should have known this and cancelled the trip. Apparently they cancelled the Elbe trips on their bigger boats. We were scheduled on the smaller boats recently built specifically for the Elbe which is known for lower water levels. I guess Viking has to try to pay for these new boats by taking money from the customers who were unfortunate enough to be scheduled on these boats.

I believe that Viking is not concerned with their disgruntled customers and has grown too big to take their concerns into consideration. Their customer care department is lacking and their willingness to compensate people for lousy trips is negligible.

I sent certified letters to the CEO, top executives and board members and did not hear back from any of them. As mentioned before, they just don't seem to care.

Each time I spoke to someone from Customer Relations I was told they would get back to me by a certain day and there was never any follow through. I always had to call them back to hear from them.

What was supposed to be a relaxing and leisurely vacation turned into the vacation from Hell and Viking does not seem to care.

18 Replies |Back to top

Sign in to comment.

Advertisement