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Travel agency questions - Direct Line Cruises

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I think it's time for a change - from making my own cruise reservations to working with an agency.

Fodor's website recommends Direct Line Cruises - anybody worked with them? They throw in free travel insurance with 100% coverage - fantastic! And their website looks so user-friendly!

Is it too good to be true? Somebody scream at me :)

Oh, and by the way, BBB has only 2 registered complains in like 10 years! A+ rating.

So... anybody?

(and to rub it in ;) looking at a cruise from Venice to Greece)

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