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Trip Report STAY AWAY FROM VIKING

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I was on a Viking Rhone River cruise May 2014. I had a balcony suite. For about 4 of the 7 days of the cruise, the balcony was totally blocked from use by other river boats parked right up next to us. When I spoke to a ship representative, he told me there was nothing that could be done about river traffic conditions. This was never mentioned in the literature that this might happen.
One day the captain ran the ship into the shore and into a tree which came crashing onto the front deck. The tree destroyed the protective glass screens set up at the front of the ship. The people who were sitting at the tables effected by the tree coming onto the boat told me the cruise company never apologized to them, not did they ever offer anything to the passengers as compensation. In fact they hardly even mentioned the incident. ihave photos of the damage.

One day I was told I had to leave the front of the ship because it was a "private party and you were not invited." It was a thank you party for those that had returned to Viking. No announcement was made to let others know what was going on. A very abrupt young wait person literally grabbed the Diet Coke can right out of my hand and told me to leave.

Another day, during the lunch buffet, after standing in line for about 10 minutes, I reached the table to find the guacamole, what there was left of it, had turned brown, and the tortilla chips were glued to the cheese at the bottom of the dish. No replacements in sight.

Another incident happened on an afternoon tour where our friends were left stranded on a bus for 45 minutes with several others while those that could handle the walk got off and enjoyed the little town. I would not recommend Viking.

My husband and I paid $6000 apiece for this river cruise. I am asking for a $2000/each refund (NOT a credit) due to these incidents. VIKING IS REFUSING TO GIVE ANY REFUND TO ME AND MY HUSBAND.

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