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Princess and Celebrity back to back cruise in europe help please

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We are disabled travelers sailing on Princess from Venice to Rome. The next day we are traveling transatlantic from Rome on Celebrity. I've booked the hotel through Celebrity and have transfers from my hotel to Citavecchia port so that part is taken care of.
My problem is when arriving from Princess at Citavecchia, I cannot buy a transfer from either cruise company to the hotel, even though both Princess and Celebrity use the same hotel.
Can someone suggest what to do?
Thanks in advance for your kind assistance,
Smiseel

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