Cruises Forums

Post New Topic

Recent Activity

View all Cruises activity »
  1. 1
  2. 2 Would you live on a cruise ship year round?
  3. 3 Trip Report Viking handles Elbe low water badly
  4. 4 Quiet in the Forum
  5. 5 inoculations
  6. 6 Royal Princess 21 Days western Mediterranean and Greek Isles
  7. 7 What is "roll call" on Cruise Critic?
  8. 8 St Petersburg & Scandinavian Gems
  9. 9 Best Luxury Cruise to Greek Islands?
  10. 10 November Mediterranean Cruise
  11. 11 Scenic River Cruise USA Pricing Discrimination
  12. 12 Viking River Cruise Accident, Two Crew Killed
  13. 13 Ncl Jewel falling apart?
  14. 14 Alaska Cruise
  15. 15 Celebrity Reflection - December 31st 2016
  16. 16 expedition-style cruising to Antarctica
  17. 17 Princess vs. Norwegian
  18. 18 Trip Report Worse Cruise Experience On Holland America Eurodam
  19. 19 Decision on May 2017 Alaska Cruise
  20. 20 New Zealand: Recommendations for shore excursions
  21. 21 Formal nights
  22. 22 Quick cruise beginning of March Bahamas vs Carribbean
  23. 23 Cruise the North West Passage
  24. 24 European River Cruises - strategy
  25. 25 Costa shore excursions
View next 25 » Back to the top

onboard cell phone usage charges in Alaska

Jump to last reply

A month and a half after returning from a Princess Alaskan Cruisetour, I receive my cell phone bill from AT&T and discover a whopping charge of $297. for roaming charges at $4.99 per minute apparently for charges made with my cell from the ship as we traveled down the Alaskan coast. I hadn't received any info about this charge and was unaware of it. My cell service has national coverage and it worked inland and on the ship in ports with no extra charge. I figured that if it shows bars, I was in range of a tower and was able to use it. Cruising down the coast, I had bars so assumed I was within range. No roaming indicator was apparent on the phone so I used it. Apparently there is some type of signal repeater on the ship that is turned on when they are a certain distance from shore and when it's on, you pay whether you know or not.
AT&T doesn't have the authority to remove these charges and after looking at the Princess website I find no place to call or write to complain. Any info on that would be appreciated.
When in and near the U.S. I think the average person would assume a cell with domestic coverage would be usable without the outrageous surcharge or notification of it .

17 Replies |Back to top

Sign in to comment.