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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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Trip Report MSC disliked my US Passport ?

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In November of 2010 my wife and I took a cruise with MSC. I wanted to share with your readers what a disastrous experience it was and how the actions taken by the staff of a company that holds itself out as a luxury service provider ruined the trip, and caused a financial loss to us.
In Nov. 2010 we went into on a cruise from Barcelona to Buenos Aires. My wife and myself were born in Argentina, but we both are US Citizens. Most countries, including Brazil and Argentina recognize us as dual citizens of both the United States and Argentina. We have traveled many times to Brazil using our Argentine Nationality identifications without the need for a visa.
The ship was going to stop in Brazil, and I inquired in the the Brazilian Consulate in Miami if we needed a visa, since for Brazil we are recognized of our Argentine dual citizen citizenship, and hence we could enter Brazil with our Argentina IDs, without the need to obtain a visa in our US Passports. I was informed I did not need a visa. In fact, I have now a letter from the Brazilian Consulate indicating to me us that we did not need a visa.
Upon boarding in Barcelona, we left both our US Passports, and the Argentina IDs at the front desk, as everybody else did.
The officer in charge said he recognized that we were dual citizens.
The ship stopped in Cadiz, Spain, and then after one day at sea in Casablanca, Morocco.
Upon returning from our visit in Casablanca, one hour before departure, we were summoned to the front desk. Then a couple of officers indicated to us we had to abandon ship, at once, since we had no Brazilian Visa. I explained to them our situation, but to no avail. They even refused to let me show them online the requirements for entry into Brazil for dual citizens.
I even mentioned we had recently visited Iguazu and entered Brazil with the Argentine IDs in hand.
A couple of officers escorted us out the ship, into the Casablanca night. Days later, other passengers mentioned they thought we had been arrested !!
Next day we went to the Rabat Brazilian Embassy in Morocco , and the Embassy officer said...we did not need a Visa ! I begged him to give me one in the US Passport, and he did.
We flew to Tenerife from Casablanca three days after being disembarked, and continue the cruise from that port.
The Brazilian Officer that boarded the ship in Recife stated we were treated "brutally".
The Captain of the ship said our situation was unheard of. A couple of Italian agents called me from Italy to tell me "the way we handle this is after you return to the US".
But last I hear from MSC is they are not going to do anything about our expenses, not even were sorry for what happened. Upon our return I made MSC aware of what happened and they did not even issue an apology for their actions. I think your readers should know what type of a “luxury travel company” they are dealing with prior to making a reservation.

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